We did apologize for the inconvenience and attempted to rectify the situation. When order was placed Carolina blue, sky blue, OR a light blue was requested. No pms or hex code was suggested. We advised that we would reprint items which is stated in our policy which was agreed upon when purchase was made.
1649194834
1
Save your time and money and NEVER work with this company. If I could give them 0 stars I would but unfortunately, I have to give them one. My client and I had been planning a photo shoot for his clothing line for a while but were having issues with finding a reliable screen printer. We were thrilled to find a screen printing company that could print the color we needed at an affordable price. Im sure you can understand how furious we were when we picked up the sweatshirts the day before the shoot and the print was the WRONG shade of blue. My client EXPLICITLY described what color he wanted on the shirts. The owners excuse? That was the closest he had. He didnt even call to see if that was ok. $520 was spent on these shirts prior to bringing them to Vertikal limits and that money is all down the drain. He only offered to refund his service or print over the shirts (which would take a month). DO NOT GO HERE.
Thank you for taking the time to review us. We are disheartened that youd leave a review that does reflect what happened. You called at 6:45 meaning you were not inside our location to be serviced and you were able to leave a review by 7:11. Id say we were pretty quick. I also understand the $27 you were charged is more than you expected. We are all trying to survive in the middle of a pandemic so I completely understand your frustration. I hope you find peace and stay well.
1598317882
1
Very terrible he charged me $27 for a shirt with a small logo at the mall the shirts only cost $20 and the highest $25 it took him 30 minutes to make em!!!! Very terrible at the mall it take 15 minutes the highest and its way cheaper dont go here it smells bad hard to find the office work place is very unprofessional and chairs have rips dont waste your time you waste time and money I rate this place a 1 Star!!!!
Thanks for the review! It was our pleasure to serve you. Enjoy the photo shoot!
1521832022
5
I was in a rush to have a custom shirt for a photo shoot. They didnt hesitate. They got it done sooner than they estimated, the work was quality, and the price was completely reasonable! I know who to turn to in an emergency now!
We apologize for the the confusion, but when we spoke I did confirm with you that it was a quote and I only sent it so you can see pricing along with taxes. It was also sent just in case you and your group decided to use our services, it wouldve been easy to click and pay. We apologize once again for any inconvenience and we hope that you would consider us again. Thank you for your feedback and we will use it to make changes so that we better serve our customers in the future.
1519852927
1
They sent me an invoice for items I only asked for a quote on.
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