Hello George, we appreciate you taking the time to leave us this feedback. If you would be willing, please reach out to us at (415) 454-9240 so we can understand the details of your particular situation and try to make this better. We look forward to hearing from you.
1652768300
2
Sales people are nice, but I would trust the sales managers.
Mr. Jackson, thank you for bringing this to our attention, and though you should have already been contacted by us let me apologize for the (no fault of your daughters) miscommunication about the wait time for her vehicles service. It certainly was not our intention and I assure you, with an opportunity to continue to service your Subaru vehicles, this will not happen again. Tony Grayson Fixed Operations Manager
1593813837
3
I thought Marin Subaru would take good care of my daughter. So she went in alone for an oil change 3 hours later they had not even started. She waited there and asked every hour how it was going. Sad seeing as we are a multi Subaru family. Thought they would treat a young new customer better. Update. I talked with the assistant manager and it sounds like there was a miscommunication and they are doing everything the can to mitigate the issue.
Martha, Thanks for the kind words. Keep in touch and let us know how we can help in the future! Doug Doug Gold - General Manager Marin Subaru
1551118352
5
These guys were amazing when I was in a serious bind on Friday afternoon with my battery. Cant thank them enough for going the extra mile to help me out. A special shout out to Mario!
Hi Matt, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
1657795439
5
Excellent experience buying from Marin Subaru. Irving was awesome to work with. He made the buying process a breeze, in and out with a trade in under 2 hours.
The staff was friendly, but I wished they offered courtesy rides and car washes.
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