Continental Auto Sales reviews

1557708894

EP PAPPANASTOS

google

1

I recently made the mistake of purchasing a vehicle from Continental Auto Sales located at 338 Main St, Northborough, MA 01532. The Grenier brothers, who own and operate the dealership, are either thieves or they are incompetent. The vehicle they sold me -- 2002 Nissan Xterra -- had extensive damage that was not disclosed, including: -Knock sensors need replacing-Failed emissions system-Cracked connector and lines above gas tank-Rusted/leaking fuel tank, solenoid, fuel pump, etc. -Bottom of the car completely rusted and painted black to cover damage -Broken air-conditioner The mechanic, after four hours of diagnostic tests, said that the car was so unsafe that, if I were one of his family members, he would not allow me to drive it off the lot. None of this was disclosed to me before buying the car, nor was any of the rust revealed in 20+ photos posted online advertising the car. Even photos of the wheels -- that are so completely rusted that the mechanic said they will have to be entirely replaced in order to do rudimentary brake maintenance in the future -- were taken at an awkward angle as to obscure as much of the rust as possible. I live in Atlanta, so I paid to fly someone up to MA to drive the car back. The car had been temporarily fixed so that the "service engine soon" light didn't come on until the car arrived in Atlanta, but it came on the first time I drove it. The car would not pass the GA emissions tests without applying the same short-term fix that Continental Auto Sales had performed to get the car off their lot. A week after the temporary fix was applied, the vehicle failed a second emissions test. To change a flat tire it took three men using full force to remove the tire from the car, as it was solidly rusted in place. The spare tire was so rusted that it deflated upon bearing the car's weight; when we tried to remount the spare under the car, the mounting mechanism broke off due to rust. When I asked Continental to take the car back, they said the 30-day warranty period had expired. (Unfortunately, I was out of the country receiving medical treatment for a month after the car was delivered in Atlanta. I am disabled from a severe degenerative neuromuscular disease.) In response to my problems, Continental refused to pay to have the car repaired in Atlanta. I offered to ship the vehicle back at my expense in return for a refund, but they refused. They did agree to repair the specific items listed above if I would pay to have the car shipped to them but this was an entirely unreasonable ploy. What intelligent person would trust a dealer to keep their word after being scammed so badly? I offered to bear about half of my total investment/loss in the car if they would send me a check for $3,500 and allow me to sell the vehicle for parts. They refused. If they truly believe that the car is worth $5,500 fixed, then they should be able to get that from someone else if I'm willing to pay to return it. I only paid $5,500 for the car but I am a disabled 30-year old and I invested over half of my savings to buy this car; I've now exhausted the rest of my savings attempting to fix and keep the it running. I strongly feel that I should have been told upfront that the cost to repair the car would likely exceed what I was paying for it. Now, I don't want anything more from the dealership except that they be held accountable so that they don't do this to someone else. 1/29/19--Money transferred 1/29/19 --Purchase contract for the car was signed by Continental Auto Sales 2/8/19--Purchase contract was signed by E. Pappanastos 2/9/19--Purchase contract delivered and car was picked from dealership 2/10/19--3/06/19-- Car was not driven; medical treatment 3/7/19--'Service Engine Soon' light comes on 3/8/19--Car fails emissions. Codes: P0455 Evaporative Emissions System Leak Detected (large leak) & P0328 Knock Sensor 1 Circuit High Bank 1 or Single Sensor; Continental is contacted regarding the light and failed emission/codes

1639269818

Anthony Gonzalez

google

3

I would have given my experience a 4 but Ill give you my honest opinion of why I gave them a 3. From buying a vehicle on consignment (meaning they were only the middlemen) my experience was great. But driving off there lot with an empty tank was not cool (a bit of my fault not noticing it) then the second reason is the fact I drove an hour with a reject sticker that they said theyd fix and they were notified 3 days in advance of my arrival. Didnt order the part and the day of said they had got it on eBay. When I called around for the part (the first phone call to the local dealer) the Ford dealer had it in stock the fact that they had an account there and didnt even bother to check is why I gave them a 3 I realize there only the middle man but really letting someone drive off your lot with an empty gas tank and not fully detailed (granted it was a work truck), and just the lack of effort to search for a part after making a paying customer drive an hour is why I rated them a 3. they do communicate well, always answer the phone, there Machanic is good and honest, overall the vehicle was a great price and was a pleasure to do business for the most part.

1514496006

Jeff

google

5

The absolute best for used car values!

1624383948

Gunter Shatto

google

5

Fantastic great to work with. Honest which is hard to find these days.

1564672380

mark delaney

google

3

Sales people were honest, and gave a better deal than any other car dealer, but buying a out of warranty BMW was not one of my better decisions....