Hi Jacques, thank you for your feedback of our coffee shop. We do apologize you didn't enjoy your coffee drink. If you do come back we can help navigate you to a better selection that you will enjoy.
Hi Jelena, thanks for sharing your review. We apologize you didn't enjoy your experience at our coffee roaster in Las Vegas. I would like to know more about your experience to see where we failed to meet your expectations. I hope to see you back at Dark Moon when you are ready.
Hi Emily! Thank you for your review of our coffee shop in Las Vegas! We are happy you enjoy our coffee, we strive to make sure you have a memorable coffee experience each time you come in! See you back soon!
Hi Jacob! Thank you for your review of our coffee shop in Las Vegas! Super glad you enjoyed your coffee here! Yes the way we source & roast our coffees tends to showcase the nice sweetness & natural occurring flavor characteristics so that they can be enjoyed on their own! We always update our merchandise with new designs & comfy materials! Hope to see you back at Dark Moon soon!
1654466059
5
The BEST coffee. I typically have to have sweeteners in my coffee, not with theirs. It's a nice kept place too. Lots of good looking merch too.
Hi Yash, thank you for your review, we do apologize you didn't have a good experience at our coffee shop in Las Vegas. We do clearly state on our menu that we do not offer cream/sugar with our pour-over style coffees as we do a lot of work sourcing/cupping/roasting to make the coffee the best it can be on its own, without cream/sugar. We also do confirm prior to ordering that you are ok with the pourover being black, that being said we do take responsibility if we did not confirm prior to you ordering. We do have many other options on the menu such as our filter coffee, cold brew or any of our latte style beverages that can be enjoyed sweetened that I am sure you & your date can enjoy! I am not sure your dates health needs but we do offer non dairy milks such as oat milk & almond milk in addition to our normal milk. We hope to see you back when you are ready.
1654794795
1
Had a terrible service experience. My date wanted pour over with cream on the side, barista rudely refused to even acknowledge the health needs for not having raw coffee. It was quite unpleasant and frankly shocking to see such poor level of customer service. I have been going to this place for years and doesnt seem like I will go back any time.
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.