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Koonsvolvocarswhitemarsh
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Koonsvolvocarswhitemarsh reviews
Information about Koonsvolvocarswhitemarsh
4,48
100 reviews
The opinions come from external websites
Last update: 08.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURteE9MTXlnRRAB!2m1!1s0x0:0xb6d71d46391369e6!3m1!1s2@1:CIHM0ogKEICAgIDmxOLMygE%7CCgwIg8WdjwYQ0ImYxgI%7C?hl=en-US
Betty Ewing
google
https://www.google.com/maps/place/?q=place_id:ChIJq0Y8pmsXyIkR5mkTOUYd17Y
Hi Betty, I am sorry to hear that you are having a concern. We always stand behind our work and would be happy to discuss this with you further. I will be reaching out to you, but if we don't connect please feel free to reach me directly @ 410-363-3333. Thanks! Alan McMillen, Service Director
1642601839
1
Will not go there again. After routine maintenance a serious problem in less than a week. Reporting to authorities
1635356597
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNHeHZtSkZnEAE!2m1!1s0x0:0xb6d71d46391369e6!3m1!1s2@1:CIHM0ogKEICAgICGxvmJFg%7CCgwItZ_miwYQ0KuA6QE%7C?hl=en-US
J R
google
https://www.google.com/maps/place/?q=place_id:ChIJq0Y8pmsXyIkR5mkTOUYd17Y
Ji, we strive to make the service process easy and efficient for our guests and I sincerely apologize that we fell short on this occasion. This isn't the clear, accommodating communication we pride ourselves on and I am sorry for the mixup. I will discuss this feedback with my team so we can ensure a more streamlined, attentive process in the future. In the meantime, if you would be willing to give us another opportunity, we would like to make things right for you. Please feel free to contact me to discuss this further. Thank you, Alan McMillen - Service Manager - [email protected]
1635601888
1
I bought volvo xc90 from this dealership. I just called service scheduling and spoke w Ariele to confirm the appt I had made for the maintenance service that Mike made for me yesterday as the email I recieved did not specify anything about it being a concierge service which is what I had requested. I was told by Ariele that it was not set up as a concierge service and that it was a regular drop off. I have no clue why Mike made an appt for a regular drop off in the first place since I had specifically asked him to make an appt for concierge service and he even mentioned that the drivers don't come in till 8AM and that the earliest they can come out to get my car would be probably 9:30 ish so I had made the appt for 9:30. However the email didn't mention it was a concierge service. Hence the call to service dept today. I'm giving one star not because of Mike. I mean it could have been his honest mistake and I'm not upset about this. However, the encounter w Ariele was horrible. She cut me off multiple times while I was trying to explain what had happened. She does NOT have customer satisfaction at mind judging from the conversation I had w her today. Also, even though it was Mike that may have made the mistake, it is an incovenience for me to call again to confirm if the appt was made correctly. She could have simply apologized on his behalf and changed the appt to concierge service and I would have been satisfied but she just had to be rude. If I ever get her when I call for an appt, will ask for someone else. Maybe she is nice other times but certainly not today to the point where I do not ever want to speak w her again. Not someone I would hire if I was the owner/manager of the dealership/service.
1654645418
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNPdXVlN0dREAE!2m1!1s0x0:0xb6d71d46391369e6!3m1!1s2@1:CIHM0ogKEICAgICOuue7GQ%7CCgwIqsX_lAYQsNL6_gE%7C?hl=en-US
Shaqueen Council
google
https://www.google.com/maps/place/?q=place_id:ChIJq0Y8pmsXyIkR5mkTOUYd17Y
5
Im sending a big shout out to Lexi at Koon Volvo. She is the best. She told me she would get it done and she delivered. Lexi Thanks again my dear u made my birthday extra special this year I cant forget to shout out Big Ro in financing. Thanks a million u made it happen for me..
1643412613
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURtcnBmMUlREAE!2m1!1s0x0:0xb6d71d46391369e6!3m1!1s2@1:CIHM0ogKEICAgIDmrpf1IQ%7CCgwIhfnRjwYQ0IPA5gE%7C?hl=en-US
Christopher Baird
google
https://www.google.com/maps/place/?q=place_id:ChIJq0Y8pmsXyIkR5mkTOUYd17Y
Christopher - We are so grateful that you made the trip to see us at Koons Volvo Cars White Marsh. It's wonderful to hear that Sarosh helped make your purchase five-star worthy. Thank you for your business and support!
1643661235
5
Can't say enough about the team at Koons Volvo! Sarosh went above and beyond to answer all of my questions in advance of me driving 1+hr to see & purchase the car. They delivered everything they promised and I couldn't be happier with my purchase!
1642009590
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNtdDZuNlJREAE!2m1!1s0x0:0xb6d71d46391369e6!3m1!1s2@1:CIHM0ogKEICAgICmt6n6RQ%7CCgwI9qf8jgYQoK_cogE%7C?hl=en-US
Jessie Niedens
google
https://www.google.com/maps/place/?q=place_id:ChIJq0Y8pmsXyIkR5mkTOUYd17Y
Hello Jessie - we apologize for your frustrations, but I believe we have some basic misunderstandings here that I would love to clear up but haven't been able to speak to you personally. I have left a voicemail and emailed. Please give me a call when you can at 410-363-3333 or simply respond to my email so we can connect. Thanks!
1642021102
1
My husband and I just moved to Maryland and thought we'd try Koons Volvo in White Marsh for the service that was due on my Volvo. First, my service credit wasn't honored because of some technicality that I am not sure I completely buy into--it sounded like more of an excuse just to charge me. But okay, whatever--sometimes dealerships are that way. However, the next point is really what was over-the-top ridiculous, taking advantage of people in every way that they can. Since he was there, waiting anyway, my husband decided to have the vehicle inspection done. Unbelievably, they failed the vehicle for "windshield wipers not clearing" without even notifying my husband (He received an email while in the waiting area), which forced him to have to pay an additional $80 to have them changed, when we KNOW the windshield wipers were clearing perfectly prior to this because it rained just the day before, and we were actually talking about how good the windshield wipers were on this vehicle. In fact, now when driving my vehicle in wet conditions, the windshield wipers are actually NOW not clearing completely: it appears we wasted $80 to create a problem that didn't exist--now I will need to have replacement blades put on AGAIN, but ELSEWHERE. We feel like this entire experience was one big rip-off, and we will not be returning. I will also never recommend this dealership. We will be doing our future Volvo business elsewhere. Then they have the audacity to send an email afterward asking for a 5 star rating and if not, to contact the manager FIRST. Really? You had the opportunity to make this right while my husband was there. Nice gaslighting AFTER you have our money. I hope the few hundred dollars was worth it. I really wish I could click no stars.... What a not-so-great welcome to Maryland.
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