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Salter Spiral Stair
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Salter Spiral Stair reviews
Information about Salter Spiral Stair
4,15
100 reviews
The opinions come from external websites
Last update: 11.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNDakx5WGJnEAE!2m1!1s0x0:0x8df630d47ea6bb39!3m1!1s2@1:CIHM0ogKEICAgICCjLyXbg%7CCgsIsvXW-QUQsP3NKg%7C?hl=en-US
Dave Lieberman
google
https://www.google.com/maps/place/?q=place_id:ChIJBX-0Ww2axokRObumftQw9o0
We truly apologize for the inconveniences and frustration that you have experienced while working with our teams. We understand the sensitive timeline and issues that have been caused with the delayed delivery as you work to coordinate with the install team. Due to supply chain issues caused by COVID we are not operating at our fullest capability. Our teams are working to provide the most accurate updates and timelines, as we manage the inventory and supply updates which are constantly changing. We have escalated your message to our customer support team and they understand your needs and past due timeline and frustrations. Thank you for reaching out and your patience and understanding while we navigate these challenging times.
1598649676
1
HORRIBLE customer service! Originally told 4 week delivery, which changed to 6 weeks when I placed the order. Then I was told delivery would be delayed a week. I scheduled installation a week after that, and told them I needed assurances that delivery would be made at that time (now were up to 8 weeks). The DAY I needed delivery I got an e-mail from Kaheim, the customer service manager telling me it would be ANOTHER TWO WEEKS before delivery! I had to call the installer the day before he was to come, and put him off. I had been e-mailing my sales rep Scott Lyle along the way asking for assurances product would be delivered when needed, but heard nothing until the very last minute. Now the two weeks have passed, and I called again for assurances that product would be delivered at this re-re-re-revised date, but was told were now scheduled for delivery ANOTHER week later!!! Now were up to NINE weeks and counting. Does anyone actually believe product will ever show up? Meanwhile, these stairs are part of a larger project that has had to be put on hold time and again. I asked the customer service manager who he reported to because I wanted to speak to someone who might actually be able to get results. I was told by the customer service manager that he reported to the OWNERperfect! Now Ill get results! Except I was told the owner does not take or make calls! How can you run a business like this???
1614186926
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNDc2ZHdVV3EAE!2m1!1s0x0:0x8df630d47ea6bb39!3m1!1s2@1:CIHM0ogKEICAgICCsfGuUw%7CCgsIrpPagQYQwJnTIA%7C?hl=en-US
Pete Bendzlowicz
google
https://www.google.com/maps/place/?q=place_id:ChIJBX-0Ww2axokRObumftQw9o0
Pete, we truly apologize for any inconvenience and frustration that you have experienced while working with our teams. We understand the sensitive timeline that projects have and the issues that missing pieces can cause. Due to supply chain issues caused by COVID we are not operating at our full capability. Our teams are working to provide the most accurate updates and timelines, as we manage the inventory and supply updates which are constantly changing. We have escalated your message to our customer support team and they understand your needs and past due timeline. Thank you for reaching out and your patience and understanding while we navigate these challenging times.
1598649544
1
STAY AWAY!!! If I could give them a negative star I would. THEY WILL COST YOU CUSTOMERS! I ordered stairs in May for a June delivery and they are still not here!!! No communication at all, my long time customer is furious with me. I had to build temporary stairs for the summer at my expense because their product support is SO BAD! You would be better off purchasing an aluminum ladder from Home Depot. Run Away! Just an Update: Don't just Stay away RUN AWAY! The stairs that were ordered from Dan Murray on May 8 2020 for an end of June delivery, were actually delivered on August 24 2020. They are still sitting in the customers backyard because he refused to pay me for a product delivered THREE MONTHS LATE! Yet today Jennifer felt compelled to remove almost $4000 from my checking account after they failed to comply with any of the delivery "promises" Their are better options out there, use one of them. They will cost you money and good customers.
1651850655
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQyeEtheUtBEAE!2m1!1s0x0:0x8df630d47ea6bb39!3m1!1s2@1:CIHM0ogKEICAgID2xKayKA%7CCgsIn_vUkwYQuNT4ag%7C?hl=en-US
Matt Rex
google
https://www.google.com/maps/place/?q=place_id:ChIJBX-0Ww2axokRObumftQw9o0
Matt - Thank you for choosing Salter Spiral to help you complete your barn project! We're happy to hear you were able to safely install your new stair and that you are pleased with the overall quality and result! We hope to help you on future projects and thank you again for this review!
1651918128
5
I had a complicated build for a barn that was converted into a beautiful house. Got lots of help from Salter to ensure I ordered the right stairs with respect to height, orientation, etc. The stairs were built and ready for pickup in a timely manner. It took two guys about 10 hours each to complete, but we had no experience with this type of install and used the instructions extensively (which provided all the guidance you need). The stairs look great and are of high quality. They are diamond plate and had the industrial look we wanted. I would use Salter again if I ever had the need for a spiral staircase.
1572976776
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQwcnZYSmdnRRAB!2m1!1s0x0:0x8df630d47ea6bb39!3m1!1s2@1:CIHM0ogKEICAgID0rvXJggE%7CCgwIiPGG7gUQqNSjywM%7C?hl=en-US
Charles Leedom Jr
google
https://www.google.com/maps/place/?q=place_id:ChIJBX-0Ww2axokRObumftQw9o0
Thank you so much for taking the time to leave this 5-star review of your experience with Salter Spiral. We're thrilled to learn our teams were able to deliver a 5-star experience and your process from design to installation were smooth!
1578958239
5
I ordered a spiral staircase kit from Salter in July of this year. It was delivered ahead of the expected delivery date with all components in good order. I installed the staircase by myself although having additional help would have been useful during certain critical steps. The quality of workmanship and materials exceeded my expectations. The parts fit together perfectly. The instructions were easy to follow. I am extremely pleased with the results.
1654307091
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNPN05XLUpnEAE!2m1!1s0x0:0x8df630d47ea6bb39!3m1!1s2@1:CIHM0ogKEICAgICO7NW-Jg%7CCgwIk_LqlAYQqJTh-AI%7C?hl=en-US
andrew greenstein
google
https://www.google.com/maps/place/?q=place_id:ChIJBX-0Ww2axokRObumftQw9o0
Andrew - We pride ourselves on our service and support and your experience should not be the exception. We are truly sorry for any frustration you have experienced and have shared your review with our service manager who will be in contact shortly. Thank you for bringing this to our attention and your understanding while we work to resolve this.
1654520699
2
As others have said on here -- AVOID this company-- if you value being able to reach anyone AFTER the sale... They're great at SALES and providing a product but forget about being able to get through to anyone for help later on as a customer. Calls re-routed-- constantly sent to voice mail and day after day, no one calls back. "Jennifer" is especially absent.
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