Good Afternoon John: Thank you for choosing Premier Truck Rental to assist your recent equipment rental needs. We appreciate your business and look forward to assisting you in the future. I had a chance to look over your recent Google+ review, and I am concerned to hear about your experience with Premier. I would like to take this opportunity to apologize as it is not the way we typically take care of our customers. We have addressed this topic with our team and have implemented additional training to the employee that managed your account. I understand this does not change your experience but I hope you feel confident that we heard your concern and are making sure it is taken care of. Again, thank you for giving us your feedback as were striving to provide remarkable service. Thank you, Adriene Horn Operations Manager
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Complete disaster of an experience this summer. Had a rental agreement for a specific truck take days to even get out together. Then got strung along with lies from the associate on the deal. long story short it took a week and a half to finally get my truck. I waited for three days home from work because each day I was told "the truck is on the way" etc to only find out after me calling a hundred items the truck was on rent to someone else and was simply lied to for whatever reason. When I finally got a truck that wasn't what we contracted for it had 1/16 tank of gas, bald tires (was towing fifth wheel with my family!) exhaust fuel almost empty, oil life at 15% , trailer lighting wiring must have been bad on one side , it had trash in it from delivery driver and former renter. Overall an extremely poor business experience and would definitely recommend another option especially if your counting on them to help keep your business going or similar.
The guys...and gals at Premier Truck Rental are outstanding. From the paperwork to picking out the accessories for my truck, I was well taken care of. The team in the parts and service department is very knowledgeable and always get my truck back to me in a timely fashion. I will continue to go there for all of my truck needs for years to come.
Sucky place to go to. Unstaffed and do a sucky job to push through vehicles.
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