Hi Steve Warner, we regret to hear that you are displeased with your recent experience with us. We strive to give everyone the very best experience and are sorry to hear that you had difficulty parking on the site We are always more than happy to assist you if anything else comes up. Take care!
Dear Mr Evans, on behalf of the team at Motorvogue Bedford I would like to apologies to you if we made you feel rushed this was certainly not our intention. We pride ourselves in providing our customers with a fast efficient service. With regards to the length of time it has taken to get sorted, as you know originally Renault UK would only contribute 50% coverage to the warranty claim on your shock absorbers however as a valued customer we defended your case with Renault UK and eventually got 100% warranty cover on the shock absorbers. Unfortunately this did take time to do but at the end it was beneficial to you in gaining this extra support. You then enquired if your EGR valve would be covered under warranty to which we advised you that in order to comply with the terms of the manufacturer warranty it would need to be booked in before 30th March as the warranty runs out after this period. We are more than happy to look at your EGR under warranty as long as its booked in before the 30th March. Please contact us if this is something you would like us to do.
1648043682
1
On entry to the building I was made to feel rushed about my van issues, work took 4 months to get sorted. When I needed to return the van for further work was told they too busy find another dealer to take it to
Thank you Bill for your 4 star review and for bringing this to our attention. We will be sure to discuss this with our valet team and we look forward to seeing you next time your vehicle requires maintenance.
1653465083
4
All good except internal car clean excluded panel and gear stick area
Hi Chris, We apologise for there being no answer. Your review was left on Saturday afternoon at a time when our Parts Department is closed unfortunately, however, our Sales department should have been able to take a message.
1563790570
1
Absolutely rubbish the parts departmemt never answer the phone just like all the other dealerships!!!
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