Chimneycricketsarasota reviews

1479312121

Hunter

google

We are sorry for your unpleasant experience. We do strive to make everyone feel special

1643426791

1

Had the misfortune of initially hiring this company. After overpaying for cleaning and waiting weeks for their repair quote, we called Carl at Top Hat Chimney. He was at our house the following morning, delightful and professional. He also completed the the repair at a full 820% less than these gougers. Top Hat earned a new loyal and satisfied customer today.

1641419253

Donna Wynn

google

We are extremely sorry for the trouble you experienced with our company. Its been a crazy year and a half through staffing and obtaining materials in our industry has been a challenge. Please except a free inspection or cleaning for next years service.

1643233505

1

A few years back Chimney Cricket redid the inside of our fireplace and were excellent. So, when it came time to replace our chimney cap, I called them. Big mistake! Our roof was also being replaced and they advised us to have the cap done first so workers weren't walking all over the new shingles. I had Chimney Cricket come out (after a no-show appointment), they asked if we wanted decorative or functional. My husband informed them we wanted stainless steel functional. They gave me an installation date, took a deposit of half the total, and I called to let the roofing company know so they could order the special equipment needed and schedule the job. Chimney Cricket did not show up on scheduled day, nor did anyone call me. After waiting long after our appointment time, I called them and was told they would not be coming because they didn't have the stainless steel in and couldn't make the cap. They gave me a new date and time, again no-show and no call from them. I called, got the same excuse and rescheduled again. Third time, same - no-show, no call, reschedule after I called, same excuses. At this point we discussed trying to get our deposit back, but were told by our roofing company that although the office and communications were not good, the ones who did the work were excellent. The roofing company called to say they had the special equipment, and to avoid more cost would have to go ahead and do the roof. Chimney Cricket finally showed up, only to tell my husband they had built a decorative cap, not a functional one. Back to waiting. When they finally showed up with the "correct" cap, they informed my husband they hadn't built the entire cap. I called and they said they had to order more stainless steel, so no date to finish yet. Chimney Cricket's first appointment with us was on October 7, 2021. They finally got the cap installed on January 3, 2022. We were home, but the worker still left with no notice, and without letting us know if there were any problems, or if the job was complete. Charisse, their "office worker" (and I use that term loosely) had said she would see about a discount when I complained about scheduling our time home only to have them not show up or call to say there was a problem. I understand if there is a problem getting materials in, but there is NO excuse for being so unprofessional or not caring about other people's time that you don't even inform them that no one will be at the scheduled appointment, or that it needs to be rescheduled! I received an e-mail bill for the full amount minus the deposit. When I inquired about the "discount," due to all of the problems on their part, she blamed the pandemic and said she's "juggling 15 schedules and sometimes people get missed." For a bill of $1850.00, she said the most discount she could give would be $25.00. I will NOT recommend or use Chimney Cricket again.

1595035561

Mark Zivkovic

google

Thanks so much we appreciate your business!

1643473092

5

I called three different fireplace places and they were the first ones to come out and I was so impressed that I canceled the other two and hired them they got the job done beautifully made sure everything was perfect this is the place for you.

1649261350

Jeremy Korch

google

Thanks Jerermy for the review!

1649261552

5

Reana came out to look at a smoking fireplace and give us an estimate for some brick fence pillars. She showed up on-time and was incredibly personable and able to answer our questions and make suggestions as to what would work best for us. We would absolutely recommend working with her!

1605561316

Missy Domson

google

Were sorry for missing the appointment its been a trying time trying to keep a full staff please except a free inspection after the burning season

1643234528

1

No call and no show. A little communication would have been appreciated. I did receive a call at the end of day to let me know they forgot about the appointment, and if Id like to reschedule. No thanks!! As a working mom of two kids who attend two different schools, rescheduling is not easy. My recommendation is to not waste your time, Im going with a different company!