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AuthenticSoccer
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AuthenticSoccer reviews
Information about AuthenticSoccer
4,33
100 reviews
The opinions come from external websites
Last update: 10.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3N19iRllnEAE!2m1!1s0x0:0x2735a67a4d3072b8!3m1!1s2@1:CIHM0ogKEICAgICw7_bFYg%7CCgsIjtyk2QUQwMq6FQ%7C?hl=en-US
Pablo Esquivel
google
https://www.google.com/maps/place/?q=place_id:ChIJI82Gmtwp2YgRuHIwTXqmNSc
Pablo we are sorry to hear you displeasure with our service. The World Cup is a very exciting time and as fans we can get caught up in the moment. Also, as an official dealer we are restricted to sell only official products and we carry the assortment that is available to us. We have a 5000 ft² space that is packed full of product so can you please let us know what you were looking for? Thank you!
1529426425
2
This store seems to not care about their customers, the staff deems it more important to watch the game than to attend to the clients. Aside from that the selection is minimal and usually not in stock.
1575603724
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNNcTVTc0JBEAE!2m1!1s0x0:0x2735a67a4d3072b8!3m1!1s2@1:CIHM0ogKEICAgICMq5SsBA%7CCgwIjJyn7wUQkKWNkwM%7C?hl=en-US
Michael Penn
google
https://www.google.com/maps/place/?q=place_id:ChIJI82Gmtwp2YgRuHIwTXqmNSc
Thank you for taking the time to write your review. After reviewing your purchase, we noticed your order was delivered exactly as it was ordered. Our options for delivering the other item you wanted to purchase still stand. We hope you have a great day.
1575640505
1
Last week my wife ordered a back pack for my son using the online store. Apparently an honest (and common mistake based on the store manager) mistake was made when the order was placed. It is not until I stop by the store to pick up the item that I realize that the product is not what was expected. I tried to suggest the store manager several reasonable solutions to upgrade the product or return it. Of course, because of store policies none of my options were acceptable to the store manager. The manager's careless and self-serving solution to the situation was for me to purchase another back pack. At this point the back pack situation was irrelevant to me, however the managers disrespectful, arrogant, and unprofessional customer service was not irrelevant to me. I sent an email to a second manager who basically responded by suggesting me to purchase a second back pack, never acknowledging the unprofessional customer service received. Bottom line, before you consider using their online service and supporting this business, I would strongly suggest considering other online options otherwise you could experience a very unpleasant situation. Often times some businesses forget the fact that their success is dependent on customers like us. It is unfortunate, but it happens. In this case it happened to me with this business.
1575652091
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNNNl8zSXlnRRAB!2m1!1s0x0:0x2735a67a4d3072b8!3m1!1s2@1:CIHM0ogKEICAgICM6_3IygE%7CCgwI-5Wq7wUQiJX40QI%7C?hl=en-US
D H
google
https://www.google.com/maps/place/?q=place_id:ChIJI82Gmtwp2YgRuHIwTXqmNSc
Thank you. We are very thankful to have our staff. Jose is very valuable to us as well as our customers.
1575724895
5
Just left Authentic soccer and the level of service I recieved was amazing. I was blown away by an employee Jose product knowledge and customer service skills. Jose went over and beyond to assist me with all my needs.I really feel that Jose is a great asset to your team. Because of Jose I will reccomend all my friends and family to shop at Authentic soccer. Great job Jose!
1582917217
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURzMHRPQ29nRRAB!2m1!1s0x0:0x2735a67a4d3072b8!3m1!1s2@1:CIHM0ogKEICAgIDs0tOCogE%7CCgwI4czl8gUQsOHdhgI%7C?hl=en-US
John Shea
google
https://www.google.com/maps/place/?q=place_id:ChIJI82Gmtwp2YgRuHIwTXqmNSc
Thank you John!
1582920885
5
Organized good selection. Fair pricing. Helpful staff
1631713593
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM2dF9IelR3EAE!2m1!1s0x0:0x2735a67a4d3072b8!3m1!1s2@1:CIHM0ogKEICAgIC6t_HzTw%7CCgsIufKHigYQ8ITEaw%7C?hl=en-US
Antz
google
https://www.google.com/maps/place/?q=place_id:ChIJI82Gmtwp2YgRuHIwTXqmNSc
The staff at AuthenticSoccer is working overtime to deliver your uniform order and appreciates any patience and understanding for the delays we are all experiencing. We can trace the challenges all the way back to the manufacture of the fabric used to make your uniforms which is unprecedented. Unfortunately, every stage of manufacturing and delivery has seen delays. We have made a financial commitment to securing the products to fulfill your order as well as the time needed to receive, print (club logo, player number etc.) and deliver to you. This is why we are unable to process refunds on the items you have ordered. Your uniforms are made special for your club and your player and we will make sure they are delivered to you. The delivery dates from our vendors change day to day based on the inbound delivery from their factories. Unfortunately, we do not manufacture the items and have little control on when they are delivered. We do communicate with our vendors to get updates so we are ready once the items arrive. We wish we could provide better answers and more specific delivery dates but the COVID global pandemic has caused damage that is far beyond our control. For all inquiries please email contact your team manager and provide your order number so they can communicate with our staff. If you do not have a club representative to contact please email [email protected] We understand that the season is starting and we are doing our best to complete orders as fast as we can with the inventory available. We will do what we can to help but we respectfully request that you understand the situation and hold all requests for order updates. We apologize for the disruption to your business and look forward to improved service levels.
1631715864
1
I ordered uniforms a couple of weeks ago only a week after They told me that I would not receive my uniforms and they would update me. Still no update and I cannot get my money back this is the worst experience I have dealt with uniforms in my life. If you guys do not have the material and do not know when it will be delivered you should return the money so that the kids can have the money so they can go and do what they need for their sports programs. If you are a small business I dont see why you cannot return peoples money you have not filled our order. This is ridiculous now Im spending more money to find my daughters shirts to match their team unreal. Worst experience ever. I understand the no team return policy if you already filled the order but you havent. You should be ReprimandedYou should be sued.
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