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Herringearlexus
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Herringearlexus reviews
Information about Herringearlexus
4,43
100 reviews
The opinions come from external websites
Last update: 10.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNHa3VtdHh3RRAB!2m1!1s0x0:0xb16bde4d1cb2f633!3m1!1s2@1:CIHM0ogKEICAgICGkumtxwE%7CCgsIjqbXiwYQqIWLSQ%7C?hl=en-US
Renee Lake
google
https://www.google.com/maps/place/?q=place_id:ChIJPUFX3OS3J4YRM_ayHE3ea7E
Renee - I am sorry to see that our communications have fallen short of the high standard that we hold ourselves to. We appreciate your continued support and I certainly want to make sure that your needs are met in a timely and professional manner. Please give me a call at your earliest convenience and I'll be happy to look into the matter myself. Thank you for bringing this to our attention, Stan Gorman - Service Manager - 601-354-4099
1635167170
1
For the past few months I have tried getting in contact with a service advisor about an issue with my vehicle. After 6 calls and leaving messages for her I have been unsuccessful in making contact. Oddly enough I am having to make the effort to simply get my car scheduled for maintenance. Having purchased four vehicles through Herrin-Gear Lexus and dealt with them, this is very unlike past experiences. I am very frustrated with the customer care and when it comes to future purchases I very well may look else where.
1620422830
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURLNnBHaUh3EAE!2m1!1s0x0:0xb16bde4d1cb2f633!3m1!1s2@1:CIHM0ogKEICAgIDK6pGiHw%7CCgwIruHWhAYQ6Ln_0gM%7C?hl=en-US
Daesha
google
https://www.google.com/maps/place/?q=place_id:ChIJPUFX3OS3J4YRM_ayHE3ea7E
1
Visited this Lexus coming from Texas and Ive always had amazing experiences at Lexus. Visiting a Lexus dealership should be an experience in itself after investing money into the vehicles. Unfortunately, my experience at this location was a world away from hospitality or even basic customer service. I sat in the service line in my car for a good minute before giving up and trying to find someone to assist me. Once I did find someone I was brushed off and ignored. I needed regular scheduled maintenance of tire rotation and oil change. The employees here were careless and no one bothered to help. Before getting in my car to leave I stopped a lady and asked for assistance. She assisted me and I ended up speaking to the manager. Overall, I will never return this dealership and wouldnt recommend it.
1597099262
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNDdUtXR213RRAB!2m1!1s0x0:0xb16bde4d1cb2f633!3m1!1s2@1:CIHM0ogKEICAgICCuKWGmwE%7CCgwI_pnH-QUQ8OG62wM%7C?hl=en-US
Jim Hornback
google
https://www.google.com/maps/place/?q=place_id:ChIJPUFX3OS3J4YRM_ayHE3ea7E
Thanks for the kind words Mr. Hornback. Thanks for your business. Please let me know if I can ever be of assistance. -- Rob Hadden
1597103363
5
Very flexible and understanding of peoples situations and I love my car thanks to the great staff at Lexus they have a customer for life
1606258186
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURpaElfb1JBEAE!2m1!1s0x0:0xb16bde4d1cb2f633!3m1!1s2@1:CIHM0ogKEICAgIDihI_oRA%7CCgsIipz2_QUQkOC6Pg%7C?hl=en-US
Gary Davis
google
https://www.google.com/maps/place/?q=place_id:ChIJPUFX3OS3J4YRM_ayHE3ea7E
5
David Evans did an excellent job restoring my Headlights
1631299526
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM2bll1ZVNBEAE!2m1!1s0x0:0xb16bde4d1cb2f633!3m1!1s2@1:CIHM0ogKEICAgIC6nYueSA%7CCgwIxs_uiQYQuJzakwI%7C?hl=en-US
Suzette Howard
google
https://www.google.com/maps/place/?q=place_id:ChIJPUFX3OS3J4YRM_ayHE3ea7E
Suzette - as you can imagine, this feedback is concerning, and I sincerely apologize for what you experienced. I expect friendly and professional service from my team and I would like to assure you that discrimination is never tolerated here. I think it might be best if we spoke directly, and I invite you to reach out at your convenience. Thank you. Stan Gorman - Service Manager - 601-354-4099
1631309386
1
After driving almost 3 hrs to have my car serviced the receptionist tells me the guy my appointment is with wasn't available. I let her know I'll take whichever tech is available. She sends me to see Christine Fitzgibbons who instead of paying attention to what I'm telling her proceeds to treat me as if I'm some homeless person begging for spare change. She keeps throwing the price of diagnostics in my face as if I didn't bring my purse in with me ready to pay. She needs to learn the importance of never judging a book by its cover, customer service skills for her brown customers, how to be quiet and listen to what is being said, and to never look down her nose at others as if she is better than them.
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