Lauren, Value Coverage is an imperative part of your lease because want to make sure that you are taken care of even if the unthinkable may happen. While it is not required to buy into our Value Coverage, we do provide it just in case you do not have your own homeowners or renters insurance to fulfill this requirement of our lease. To remove our Value Coverage, simply bring in your declaration page showing that your policy covers items in storage, and our storage experts will be happy to update your account. Thank you!
1651499239
1
They were good until storage mart took over, Now I have a charge I never agree to on my unit. 16.97 showed up the last two months on my unit and they claim it's a Value Coverage Plan. I never agreed to extra coverage on my unit. The AG needs to start looking into storage units in NYC, erroneous charges and overcharging for late fees. Response: Yes I have my renters insurance for 3 years and it should be in my files. Will be asking for a refund and closing my account.
Hi James, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there.
1619436729
1
Terrible operating hours, they continue to provide only one single person bathroom for the entire facility eventhough NYC is back in full force and they do have bathrooms in the other floors. Stuck on stupid staff too. Stuck on stupid period
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