Horrible customer service. Front staff is very rude, don't own up to their mistakes and since they have no manager they cover for each other whenever there's a complain. The owner really needs to have a talk with his staff because their costumer service skills is pushing patients away. Not recommending anyone here anymore. Never going back!
After experiencing this place I had to create a yelp review. First I well be talking about the prices of the glasses and then about the front desk. First of all the glasses are way overpriced and there is such a few selection, I had insurance, but it only covered $90 (or $45, I cant remember) and I still had to pay $75 out of pocket, and I chose glasses on the least expensive side. Ok now for a little story. After being told that I could pick up my glasses I needed to schedule an appointment just to pick them up, alright understandable given the circumstances from the pandemic. However two days out of the week (Monday and Wednesday) Im fully busy and I cant make anytime for an appointment where I could make it because they would already be closed. So on a Tuesday I called to make an appointment, I told them I wanted to pick up my glasses, they said they could do Wednesday. I then told them how I was busy and couldnt make any days on Monday and Wednesday. So they said ok, how about next week Tuesday. I said sounds great. Fast forward to that appointment date Im halfway to the building and I call to tell them Im on the way, they ask for my info to check me in, and guess what. They tell me I missed my appointment and that it was last week Wednesday. I tell them why would it be on a Wednesday when I specifically remember telling the last caller I was busy on that day. So not only did I have someone, and excuse my language, incompetent do my appointment, but I had to wait a whole two weeks when I had to reschedule my appointment. My father also went here and he complained about the same thing, its too expensive, and they seem to mess up appointment times. For this place I would say if you really had to go here make sure they dont move your schedule around and overall just go somewhere else, your money would be better elsewhere.
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.