My brake light was out prior to bringing it in. They said they did their "120 point inspection" which includes lights and never bothered to tell me or fix it. At checkout, no one went over the service details or next service recommendations.
The service staff are nice, but, and it's a big BUT: If you want to use Quick Lane for an oil change, and don't want to wait AN HOUR AND A HALF (and counting) ON A WEEKDAY MORNING before they even start, make an appointment! Appointments push walk-ins back. Found this out after waiting so long I asked for an status update. The service reminder mailer even says "No Appointment necessary" (capital N capital A!). Lesson learned--Make an Appointment!
I am always a bit hesitant when facing car dealers. Specially when the simplest job can be more a nuisance then they could possibly be worth. I tied them up chasing down a replacement key for my used 2013 Ford Focus. While it took time I got to meet 4 employees who where also going the extra mile for all the other customers I managed to see. The keys are in my hand and as they should be. Thanks Terry
Worst service, 1st they couldn't repair the wipers, then they lost our car took 3 people to find it in the done lot. Would not recommend this facility
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