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Schomp BMW
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Schomp BMW reviews
Information about Schomp BMW
3,61
100 reviews
The opinions come from external websites
Last update: 08.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURHX3BieU9REAE!2m1!1s0x0:0xada5ea5299e1954a!3m1!1s2@1:CIHM0ogKEICAgIDG_pbyOQ%7CCgwIk8qUjQYQ2OTnmwE%7C?hl=en-US
Gabriel Avila
google
https://www.google.com/maps/place/?q=place_id:ChIJT8MN7zuCbIcRSpXhmVLqpa0
Gabriel - it's hard to see this feedback as we want customers to be confident in our services. I'm very sorry if we left the wrong impression and I think it might be best if we discussed your concerns together. Please consider reaching out to me. Thank you, Robert Villanueba - Service Director - [email protected]
1638220071
1
Worst Service Experience I have ever encountered, Schomp BMW is untrustworthy. They Misdiagnosed my BMW 328i and charged me for parts and service I did not need. Greedy Liars! Wish I could give 0 Stars
1647361246
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURXeE91U2pRRRAB!2m1!1s0x0:0xada5ea5299e1954a!3m1!1s2@1:CIHM0ogKEICAgIDWxOuSjQE%7CCgwI3vnCkQYQoNX5nAM%7C?hl=en-US
David Horne
google
https://www.google.com/maps/place/?q=place_id:ChIJT8MN7zuCbIcRSpXhmVLqpa0
David - I am sincerely sorry that we sold the vehicle you were interested in, and you did not receive better communication on the matter. This is not the high standard of customer service we expect from our team, and your comments will be promptly addressed to ensure we improve. I would also like to apologize for how your wife was spoken to and if this came across as misleading. It's disappointing that we've lost your business, and if there is anything further you feel would be important to share, we take customer feedback seriously and would be happy to hear from you. Thank you, Jeremy Behar - General Sales Manager - [email protected]
1647370380
1
Made an appointment to see an suv and was prepared to purchase immediately. I kindly asked the sales rep if you do sell the vehicle please just give us a call as it's a 45 minute drive. They sold the vehicle and never called us as they deliberately were looking for us to order a vehicle with the multi month wait. When my wife entered the showroom and spoke to the sales rep he advised her to wait for her husband. My wife is plenty capable of making her own decisions. Total bait and switch. Expected way more from BMW. Purchased a luxury vehicle elsewhere that same day. I've owned numerous BMW's in the past and never have I received such poor service. It's a shame
1644467846
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURtbTZQcVVnEAE!2m1!1s0x0:0xada5ea5299e1954a!3m1!1s2@1:CIHM0ogKEICAgIDmm6PqUg%7CCgwIhq2SkAYQsLHu2QI%7C?hl=en-US
Adam
google
https://www.google.com/maps/place/?q=place_id:ChIJT8MN7zuCbIcRSpXhmVLqpa0
Adam, we appreciate you taking the time to share your positive review of Taimur and the team! Although we didn't earn your business on this occasion, we hope you will consider Schomp BMW for your future vehicle needs. Have a wonderful day!
1644513521
5
Didn't end up with a vehicle from this location, but I did experience some great customer service. Taimur was super down to earth, authentic, and a pleasure to work with.
1652549202
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQyOXZXTDh3RRAB!2m1!1s0x0:0xada5ea5299e1954a!3m1!1s2@1:CIHM0ogKEICAgID29vWL8wE%7CCgwI0sz_kwYQ4J_AsQI%7C?hl=en-US
Laura Hudson
google
https://www.google.com/maps/place/?q=place_id:ChIJT8MN7zuCbIcRSpXhmVLqpa0
Reviews like these always make our day, Laura! We are happy to know that Alberto made your experience a great one. Thank you so much for supporting Schomp BMW and we'll see you next time!
1652551645
5
I had an excellent experience in service with Alberto! He was very knowledgeable and professional during my windshield replacement.
1644770008
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtbjRxSmhRRRAB!2m1!1s0x0:0xada5ea5299e1954a!3m1!1s2@1:CIHM0ogKEICAgIDmn4qJhQE%7CCgwI2OWkkAYQiI7UvwM%7C?hl=en-US
Kanny Reich
google
https://www.google.com/maps/place/?q=place_id:ChIJT8MN7zuCbIcRSpXhmVLqpa0
Hi Kanny, I am sorry to see that you're frustrated and that our team did not handle your concerns as well as we would expect. I apologize that we dropped the ball like this, as we aim for more seamless service experiences. Thank you for the feedback, we will pass along your comments to the team so that we can work on improving. Best, Robert Villanueba - Service Director - [email protected]
1644856579
1
I purchased my car in 2019 . And so far car has been great however have not been impressed with services at all . I scheduled regular service maintenance and then was called the day of saying they have to reschedule because they were short staffed. Then when when I came in for my appointment they did not have a loaner for me because the person who rescheduled me did not request for one even when I asked if he could when reschedule . And was told I was scheduled as a drop in and on the bottom of the priority list . Then was told she would see if she could get us a loaner and never came back to tell us if she could or not . When they completed my services was told that I had to pay for my services when I was told from the last visit that services will be covered . Without telling me before they started the services that my warranty was expired . And was told I had to get it in writing like this is was somehow my fault ? As they were figuring out everything to pick up my vehicle . They managed to lose my key . I don't know what has happened to how this company operates but it has gone down entirely since when I first purchased my car . It's like it was an inconvenience for them to do their job . Never coming back . Purchasing my next car elsewhere .
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