Hi Lori! We apologize if somehow we missed returning your call. We certainly try our best to get back to each and every person in a timely manner. If you would like to reach out to us by email, we can definitely see how we can make this right! [email protected]
Hi Erica. We prefer not to have this discussion on google, however we will stand up for ourselves. We had an agreement with you to remove the old chimney cap, which was not installed properly, and to install a new stainless steel chimney cap with stainless steel screws to prevent you from ever having to deal with this issue in the future. Your chimney is not the average residential chimney to access and ridge hooks and ladders were used. There was a higher risk involved getting to your chimney compared to an typical residential house. These are all factors in pricing a job. We were upfront with the cost, and the price did not change. We only proceeded after we had a deposit knowing you were agreeing to the work and price. You made the decision to hire us, and then decided to not pay us in full after we completed the work. There is no company offering a service/product for a set price, then after the customer receives the service/product decides to have the customer dictate the price they want to pay. After waiting for a year for final payment we decided to ask for a court moderator.
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Andrew Parker tried charging me $1000 to replace a chimney cap. He claimed he would need scaffolding and it would be labor intensive. When he came and used a ladder and was gone in less than 30 min, I protested the quote and paid him $700 which was more than fair and over market price. He is now suing me in small claims court. Do not trust him. (See photo of $1000 chimney cap)
We had Mr Chimney out for our annual chimney sweep. We were very happy with the service. They did a very thorough job, and took the time to answer our questions. We will be using them every year!
Movie master, please let us know if there is something we can help you with, we are unaware of serving you as a client. Thanks.
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