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South Austin Metals
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South Austin Metals reviews
Information about South Austin Metals
4,63
40 reviews
The opinions come from external websites
Last update: 09.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3X3NqM0xnEAE!2m1!1s0x0:0xd18de44c17228547!3m1!1s2@1:CIHM0ogKEICAgICw_sj3Lg%7CCgwIqY_ZzAUQwOWxkgE%7C?hl=en-US
John Austin
google
https://www.google.com/maps/place/?q=place_id:ChIJzWSucZe0RIYRR4UiF0zkjdE
Hi John, thank you for taking the time to give us some feedback. I want to apologize for your experience with our customer service. I will certainly bring this issue up with our staff as this is not indicative of our company culture. I'd like to offer you a discount on your next order if you'd be willing to give us another try. Please call and ask for me directly (Robert - 512-444-4283) and I'll personally see to it. Thank you again and I look forward to speaking with you soon!
1531421437
3
This metal yard is conveniently located south Austin off of Ben white. Down side is service is reall hit or miss. Not just this time but most. Seems that they always have some drama going with the front fab shop and staff is always being pulled away. One guy takes your order and same guy cuts your order while trying to take phone calls and deal with customers waiting. Last time I called in advance to check on some metal and place order and I was told come in at 1pm next day and it would be ready. Showed up few minutes before 1pm next day and representative said he was busy at lunch and to come back in an hour. Ended up driving to Westbrook and saved a little cash. End of day I stopped going after too many misses.
1631369866
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM2bzdpNExREAE!2m1!1s0x0:0xd18de44c17228547!3m1!1s2@1:CIHM0ogKEICAgIC6o7i4LQ%7CCgwIivXyiQYQwLqc_wE%7C?hl=en-US
Chris Johson
google
https://www.google.com/maps/place/?q=place_id:ChIJzWSucZe0RIYRR4UiF0zkjdE
Chris, appreciate the feedback. We do our best to be competitive with our pricing however we're not always on top. If you're able to show Westbrook's current pricing, we'll do our best to match it.
1631547358
2
These guys make Westbrook metals prices seem low! I cant believe how over priced their prices are compared to competitors. Unfortunately they always seem to be short handed also.
1537226758
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURnNmJTeElnEAE!2m1!1s0x0:0xd18de44c17228547!3m1!1s2@1:CIHM0ogKEICAgIDg6bSxIg%7CCgsIhvCA3QUQsKCBJA%7C?hl=en-US
Geoff Peterson
google
https://www.google.com/maps/place/?q=place_id:ChIJzWSucZe0RIYRR4UiF0zkjdE
Geoff, thank you for the kind words. We're happy to serve you and look forward to seeing you soon!
1537286809
5
Boys are quick. Good guys. They get you taken care of fast. Good prices despite the tarriffs. Glad they are around.
1646759524
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNXNTVLREJnEAE!2m1!1s0x0:0xd18de44c17228547!3m1!1s2@1:CIHM0ogKEICAgICW55KDBg%7CCgsI5JyekQYQuMDZPw%7C?hl=en-US
Marc Limotte
google
https://www.google.com/maps/place/?q=place_id:ChIJzWSucZe0RIYRR4UiF0zkjdE
Appreciate the great review Marc!
1646764598
5
Fast and simple. I have a very small job, but they were still quick and helpful and gave me a good price.
1650297546
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMydXFEd05BEAE!2m1!1s0x0:0xd18de44c17228547!3m1!1s2@1:CIHM0ogKEICAgIC2uqDwNA%7CCgwIypX2kgYQ4ICHggI%7C?hl=en-US
S B
google
https://www.google.com/maps/place/?q=place_id:ChIJzWSucZe0RIYRR4UiF0zkjdE
Sorry to hear this, we'd like the opportunity to reclaim your business, please let us know if you're available to discuss how we can do that.
1650371357
1
Do not use this company, the fabrication manager is awful. He repeatedly stated he was working on my job and would call right back with an update. Not once did I received a call back. My last attempt I was told "Your order is ready let me confirm and I'll call right back. Two weeks later and nothing. Taking my business else where.
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