Hi, Sascha. If you could email your details to our quality department at [email protected]. We would be more than happy to look into this for you. Kind Regards, Astro Lighting.
1561648240
1
Kann den Kauf von Leuchten von Astro Lighting nicht empfehlen!!!!! Wir bekommen kein Ersatzgerät für ein Vorschaltgerät mit der Begründung, dass es ein Auslaufmodell sei und nicht mehr hergestellt werde.
Hello Andrew, thank you for your detailed feedback on our products. Comments like these provide us with an opportunity to improve our products and we appreciate the time you took to write to us. We have taken a little time to fit and re-lamp our Minima Round in a test rig and we think updating our instructions to show the correct technique would be really helpful to future customers. We are in the process of creating a new instruction manual and this will be available on our website soon. It will also come in the box of a new and improved Minima Round that we are launching in November plus on other related products. So thank you for the opportunity to improve our work. Regarding the other two points you made about our in-plaster products and the cut-out sizes, we would love the chance to speak to you and get some more information on the products in question and the process used. We would appreciate it if you could contact our technical support on [email protected] or by calling 01279 427001 and selecting option 3. Our technical team are aware of your message and we are keenly awaiting your contact. Thanks again Astro
1602055815
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Wrong cut out specifications on their website & catalogue for their minima round & minima ip65 - 73mm cutout & NOT 76 mm as I discovered too late on 33 of them. Also good luck attempting to install a GU10 lamp in the minima round without having to remove the fitting from the ceiling - Nightmare of an install that really should be straightforward. Also, if youre installing their plaster in fittings youll need to glue them to the surface and not screw them into place as there isnt a fixing on the planet that will be countersunk enough to allow for plastering.
Hi Jamie. Could you please email our quality department at [email protected] - we'd like to take a look at this for you. Kind Regards, Astro Lighting.
1561648317
1
Not great - outside fitting rusting within a month of installation. They claim its not warranted if within 5 miles of the coast - which to be fair I am. However I seriously doubt they are going to stand the test of time for anyone If mine are rusting already, within a month of not especially wet weather.....
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