I went there to have some Birkenstocks resoled, and they came back worse than when I left them. The leather was melted around the buckle and I didn't notice right away since the glue was still wet as if they just completed them (the day after they said they would be ready). When I went back to ask them about it they told me first that they were fine when I picked them up, then they were like that when I dropped them off. They were NOT like that when I dropped them off. In addition, the glue was stuck to the cork in globs, and they said that was because the cork was falling apart and the shoes were on their last leg. I know the cork was falling apart, I showed them that when I brought them in! I asked for a resole, and apparently I should have asked for a recork. Would have been nice if they would have told me that when I showed the the problem. The glue job looks like amateur quality and I paid $45 for it! No offer to refend my money either. They did roll the leather to smooth it and remove some of the glue globs, but now they are so much worse then before I can only wear them as camping shoes. I have only purchased one pair of shoes many years ago so I cannot review the current sales service, but DO NOT TAKE YOUR BIRKENSTOCKS FOR REPAIR HERE.
This store should not be doing business online. I placed an order on September 26. By November 13, and it was NEVER SHIPPED, even after multiple promises for shipping, and not one apology for the 7 WEEK delay. If they did not have an item in stock, there should have been a note on the item's page on the site to indicate an approximate availability date. I'm not sure that I would have ordered to begin with, if I had known that they didn't actually have the item in stock. After ordering (and providing my credit card info), the transaction appeared to be like any normal website, like Zappos, etc. Then I received an email indicating that the item would not be available until 10/15. After 10/15, I followed up a few times, and after each inquiry, I was told that "the item will ship within 72 hours" or "by Monday," etc. etc. Nothing ever shipped. I can't believe that this business would actually LIE to customers, telling people that their order will ship on certain dates, for weeks on end, as if that can pass as customer service. Never was there even an apology for the delay. I'm disappointed in this experience to say the least.
Needed a pair of orthopedic shoes for my feet. I stopped in and talked with Richard. He was able to fit me with a pair of shoes that makes walking much more comfortable. I plan on returning to buy another pair. They make walking much more comfortable.
Read about Bodells as I was searching for an "old style" shoe store to take my 99 year old Godmother for proper shoe fitting. Service was excellent. The salesman, a true foot specialist, took his time helping her find the right pair to keep her comfortable and well supported.. well with the hour trip.
Harken back to the days when employees knew their stuff. This is the case at Bodells Shoes where they measure your feet, ask questions about your work or other issues related to your feet and make excellent suggestions for shoes. My foot doctor already recommended a shoe for me, so I already knew what I wanted. They did suggest a shoe for my wife who came with me and we got them, though my wife's shoes had to be ordered. They offered to ship them to us for no charge, which is nice, but we live right around the corner so no need. They are not cheap, but they only carry high quality shoes and the service was excellent. My wife and I will definitely be back!
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