took my car for an scan diagnostic service and i get my printed received for the amount they charged me...but i couldnt get a print out for the diagnostics results and neither a print estimate for parts and labor instead the serviced advisor write down on a piece of paper some numbers different from what they have told me i was going to pay..very unprofessional way to treat a customer who was willing to buy a car and take more bussines to them...not anymore cant deal with this type of scam dealer
I purchased a 2015 QX70 from this dealership less than two months ago. The experience was your usual sales talk ( if you need anything, please don't hesitate to contact us, etc...). This week, my vehicle developed a slow leak on one of its tires; when I tried to swap the spare, the wheel lock key was nowhere to be found. I contacted the dealership to see if they would provide me one. I was transferred to the sales manager, Ali Shiraz who proceeded to tell me to take it to a tire shop to see if THEY could help me. I guess some things never will change; once they have your money, the honeymoon is over. Side note; beware of their high pressure tactics when signing paperwork. They will try to sell yo their financing or their gap insurance at least 10 times, to the point of making you uncomfortable.
Thank you for the positive feedback. I am glad you have had such a good experience with Tuan. Jim Trotter General Manager Orange Coast Infiniti
1648667908
5
At this dealership your car will be taken care of. I have been working with Tuan Nguyen for about 4 years. He always takes care my car and gives me the best advice base on the service. He's customer service is the best, he's friendly and honest. My car runs like brand new each time I come out of this dealer and it makes me happy knowing that I don't have to worry about mechanical work. Take your car to OC infiniti ask for Tuan and thank me later. I'm giving this dealer 5 star because of the good services I get from Tuan Nguyen.
I bought a trade in Range Rover they had sight unseen and flew in to drive it back home, and I have to say the worst sales and overall experience I've ever had purchasing a car. The sales staff were rude and the finance guy I dealt with rushed me out the door like I was doing him a diservice purchasing a car from them. Do Not buy a car from this dealer!
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