Service was good for my vehicle, although the experience for my ex wife's vehicle which I own wasn't. I wasn't happy to find out after I asked them to do a radio update that all my presets were deleted. The mechanic knew about it but the service adviser failed to let me know. Not a big deal. I brought my truck in to fix a rattle, it was still under warranty. Yet I got charged $20 to fix it. I talked to the service manager instead of issuing me a refund told me to come into the dealer and he would take the $20 voucher. Really? Come on. Buying from Whalen is good, servicing a vehicle there is mediocre compared to other "bigger" dealerships.
It's a good place have your car serviced. I was traveling through and needed service as my belt broke on my cobalt. They got me in without an appointment and I was back on the road fast.
Whalen was the best dealership I have dealt with in years and they were so accommodating to my needs, I am now a customer for life! I love my new 2019 Chevy Equinox LT and actually really enjoy driving my car and know it is reliable and was just the right deal to make it work for my budget. Thank you to Mr. Whalen, Ron & Cody!! You came through for me and kept my business local :)
I am changing my review, although the sales people are great, Whalen did not make good after the sale. My battery died shortly after I bought the car. I had it tested and it was... bad, bought in in to Whalen to be replaced and they refused to replace the battery, I had to go out and buy a new battery for a car that I just bought. I guess I won't be a repeat customer after all. I I'll be sending my receipt for the new battery to them to see if they back up their sale.. btw they gave me the run around and did not back up their sale..
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