Hello, Were so sorry you had a negative experience with us. Our front desk staff and volunteers are typically warm and welcoming, but you obviously did not receive information you were hoping for. In response to your comments, we have instructed the front desk volunteers that they can refer queries like yours to https://assistancedogsinternational.org/.
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I called in just to ask if they could assist me with training a dog I purchased myself, and the person who answered said no and acted like she was too busy to talk to me or address my concerns. She didnt even have any recommendations about who would be able to do that. Not helpful at all
Very unhelpful for the veteran I know. Their handling of communications made things worse for him and they send a mean letter that he received on 9-11 of all days! If they want to help veterans they should have people who know something of military life and after the effects of being in active battles not just workers who normally help those who need seeing eye dogs. I wish he had never contacted this company! It has been a while and he still brings up how hurtful the whole experience was and how he felt more judged by this organization than anyone or any other group!
A professional organization, professional staff, comfortable facilities and a culture of service to their applicants. Dedication to providing first class Guide Dogs and Services Dogs, ensuring a partnership team match. Scheduled followup and assistance access after returning home.
Great place. It was the 2nd time I have been there and I am sure each time I go in will be more impressed. Wonderful things happen there and well continue with continued support
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