Jessica, This Dealership treats all customers men or woman with the same respect. You were not lied too nor did we leave out any details associated with your purchase. We both know what you are referring too and while we understand your frustration, that issue had nothing to do with the actions of this Dealership. We both know the issue at hand will occur no matter where or from whom you purchase an auto from, the issue simply is not a Dealer issue. Your review is less than truthful and unfair. If you wish to speak to me directly please feel free to call me. 816-474-3100 Terry Marketing Manager Jack Miller Auto Plaza
1641831462
1
Women beware: These guys will lie to you. They don't call it lying, because they just happen to leave very significant details out of their deals. After I discovered the HUGE amount of extra fees they didn't include, they straight up told they didn't care if I ended up defaulting on the loan (because of the information they withheld) because "we already got our money." Swell guys.
Michael, this Dealership responds to all reviews. We take reviews very serious and consider them a valuable tool to our business operation. In responding to yours, we find your statement is nothing less than libel. Libel is a published false statement that is damaging to a person's reputation; a written defamation. We suggest and demand you remove your statement to avoid additional conflicts with this dealership. As was discussed with you by email our business model of No Haggle Pricing works well, especially in the current auto market. Anyone who is serious about purchasing an auto in the current market has to invest the time and energy to do so. We will not allow someone to libel our staff or our dealership based as a few emails with no clear intent to purchase. Marketing Manager Jack Miller Auto Plaza
1644348299
1
If you want a dealership to go above and beyond for their customers and take care of them. This isn't the place for you nor is Dane Hughes the person to associate with for the process. I've been in the car business and haven't seen a dealership with such horrible process or customer service. All contacts made via email with Dane.
Emily, my name is Terry the Marketing Manager at Jack Miller, please call myself or Cameron the Sales Manager at 816-474-3100. Was this auto purchased under someone else's name? I see no autos sold to you from our dealership since 2017. I would like to confirm you purchased this auto from us and address those concerns. 12/22/21 Emily, I have not heard from you, can you at least give me the last six of the vin so I can look into this or call me, I would like to assist you. I have no recent sales under your name.
1640013975
1
Would not recommend buying from Jack Miller Auto Plaza. I should have read more online reviews before purchasing from dealership. We test drove and purchased a truck from them during the test drive a small problem occurred however they said they would fix it if we called and made an appointment with them afterwards. After putting 60 miles on the truck our brakes were shot so we called to have new put on at their cost plus look at ordering parts to fix initial issue that was addressed DURING the test drive. Four phone calls and two messages later we got an appointment to look at the truck not even a month after purchasing waited to hear back about ordering parts another 3 phone calls we had to bring truck back in to get part numbers once again and make more phone calls for dealership to give the okay to cover parts. Three months later no parts have still been ordered plus dealership isnt covering repairs its going through warranty and we still have to pay deductible. If you want shady business practices and selling vehicles with hidden issues shop here. Contacting BBB as well to add to other reviews with the same issue.
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