Jeffwylerkiaofcolerain reviews

1650377091

casey gillum

google

Contact our General Sales Manager, Gerald Greene, at 513-541-3300. He can check on the status. He will be out of the office in the morning but should be back in the afternoon. Of course, supply chain concerns have been a huge issue.

1650417820

1

Special ordered a Telluride in late October with a 16 week worst case lead time. Twenty five weeks and counting, no communication at all. I contacted them without any success. I contacted Kia corporate and they blew me off. I messaged the sales manager and he has blown me off. This is the worst experience and we still dont have a vehicle, what we do have is a bad taste from Kia all the way from the top down. If I can save anyone the hassle moving forward please avoid this dealership specifically and Kia as a whole if you can at all do so.

1627821765

Bienny Bien-Aime

google

Bienny, you are completely misguided in your theories. First, we did not nor would we know how to falsify the Vehicle History report. We printed one the day you bought the car, we printed another when you contested the previous accident and I would be happy to print another today. They all say the car had a previous accident. The other car that was $2000 more was a brand new model, yours was a 2019 model. In addition, I did not say they never inspected the vehicle. I said the mechanic must have missed the accident damage inside the passenger door frame upon his inspection. Furthermore, we are not out to scam anyone, let alone "black or brown" members of the community. In fact, many of our team are black or brown themselves. That is an egregious statement. Keep in mind that once we discovered the damage to the vehicle we immediately unwound the sale and you were out nothing.

1627912794

1

They falsified a vehicle history report to sell me a damaged vehicle. They refused to admit wrongdoing even with the evidence in their faces. And then tried to sell me another car for $2000 more than the first. Their own mechanic took 1 look at my door frame from a distance and said he could tell the car was in an accident. But the GM Dennis looked me in my eye and said they didn't inspect the car before they put it up for sale. I've already filed a complaint with Ohio AG. Don't buy a car from these grifters who set out to scam black and brown people in their community.

1509925092

Yousef Atawneh

google

Thanks for the excellent review! We appreciate your time.

1509987830

5

Grat place to buy a car

1459899007

Traci Sorrell

google

5

Thank you Calvin Hall and Team Superior Cincinnati for our newest addition! We always love your service and truly recommend Superior Kia Cincinnati to anyone that wants honest and great service! You guys are awesome! Thank you again for all your services!

1447883571

John Waters

google

1

In Feb 2015 I bought a 2011 Kia Soul 5 speed from Superior Kia. I learned to drive on a manual transmission but have never owned a manual vehicle so of course I was concerned about clutch and transmission problems in the future ;since it was a used car. The sales closer offered an extended warranty and I said does it cover a clutch and transmission? I was told I had coverage up to 100,000 miles so i bought the car with the extended warranty. Fast forward to November, the clutch has started to slip big time so I took it over to Superior Kia service and they called back and said the whole clutch needs to be replaced at a cost of $1300 and the warranty will NOT cover the repair. I questioned why I was told it was and would have coverage only now to be told no coverage. I said if I was told that a clutch was not covered then I would not have bought a manual transmission and would have opted for an automatic but I liked the better mileage with the manual and knowing that I am a gentle driver I said ok, i will buy the car but by all means, put that extended warranty on for peace of mind. Today at the dealer ship they said they dont tell people clutches are covered and I know I specifically asked and if it wasnt covered, I wouldnt have bought the warranty and would have passed on the car. The dealer says we can refund the warranty which I paid around $1400 for but that refund would credit my loan and not allow me to pay for the repair. Their suggestion was to trade out of the car and then started offering more expensive cars with higher monthly payments and I said my budget can only afford what I currently have for a car note so ultimately I decided I was wasting my time and energy with these shysters and I will simply cut my losses and walk away from the dealership, much wiser to their tactics. My local mechanic quoted me $850 to replace the clutch with all brand new, non after market parts so I will just pay out of pocket to fix the car and will post this NEGATIVE review in hopes of helping other consumers avoid this sham of a dealership. I had to pay $95 for them to tell me the clutch needs to be replaced so that is the very last dollar they will see from me. My ex wife has been shopping for a Kia Optima and was going to purchase from Superior once her Ford was paid off but after I told her of todays events with them she has decided to NOT shop at Superior Kia and she is also now reconsidering the Kia brand altogether since their dealers dont appear to stand behind their products and questionable sales tactics. Buyer Beware! If you are looking for a car, DONT GO TO SUPERIOR.