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Bmwoforlandpark reviews
Information about Bmwoforlandpark
4,30
100 reviews
The opinions come from external websites
Last update: 08.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURzNkpubWdRRRAB!2m1!1s0x0:0xcee07ec052c1a823!3m1!1s2@1:CIHM0ogKEICAgIDs6JnmgQE%7CCgwIvfmHkgYQyPn62gI%7C?hl=en-US
Naomi FLOWERS
google
https://www.google.com/maps/place/?q=place_id:ChIJ7_3Chbc_DogRI6jBUsB-4M4
Naomi, thanks for taking the time to share. I am sorry that your purchase wasn't as seamless of an experience as we'd expect. We strive to be thorough and efficient, and it's hard to hear that we let you down. We'll pass along this feedback to the team in order to improve moving forward, and if there's anything else we can do for you, please let us know. Thank you, Joe Digiovanni - Sales Manager - 708-460-4545
1651068640
2
I wanted provide feedback for my experience. It seems, not only this time, but my first purchase as well with BMW, that once the papers are signed, Im totally kicked to the curb. I find it very discouraging that sales disconnect before the end to ensure all loops are closed. It was very frustrating to find the key wasnt working, but to ultimately discover the car does not have keyless entry, my salesperson didn't seem to know. In addition, I requested several times, to have my floor mats and other personal items transferred from the former car to the newly purchased one. However, none of those requests were made. I was under the impression that the new car would be detailed. But, when I went with the genius to assist with setup, I noticed, it was not detailed at all. Very disappointing that I had to ask to have a new vehicle detailed. My salesperson seemed a bit peed with me when I tried to address these issues with them, but trust me, I did not want to interrupt transactions with the new client any more than they wanted me to. But what I did want, was the treatment I deserved. Hopefully, if nothing more, my note will afford the opportunity for them to be more present with future clients and ensure the deal is completely closed.
1648943880
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXNDVQVmZnEAE!2m1!1s0x0:0xcee07ec052c1a823!3m1!1s2@1:CIHM0ogKEICAgIDW45PVfg%7CCgwIiMajkgYQqNi1kwE%7C?hl=en-US
Nick Mcdonald
google
https://www.google.com/maps/place/?q=place_id:ChIJ7_3Chbc_DogRI6jBUsB-4M4
Nick, allow me to apologize for the lack of communication on our part. Keeping our guests informed is a priority, and I can understand how frustrating it is to wait for news about your vehicle. I regret that we were unable to find the source of the throttle delay. Though checking your vehicle's codes is always an excellent first step, I'm certain there is more we could've done to rectify this. Please reach out to me directly so we can discuss your experience and find a solution together. Thank you, Brian Coster - Service Manager - 708-460-4545
1651068702
1
Absolutely abysmal first time customer service. Brought in our sons E46 for a coolant flush. Had an oil change done as well and wanted the tech to investigate the cars very long throttle delay. Dealer had the vehicle for two days. Absolutely zero communication. Call any one of the multiple numbers available and no one answers. They were happy to charge ~$200 for the oil change but couldnt be bothered to properly diagnose the throttle issue. Didnt even drive the car. Just check codes, charge $125 fee and call it a day. Complete waste of time.
1648582887
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXeGQybWJnEAE!2m1!1s0x0:0xcee07ec052c1a823!3m1!1s2@1:CIHM0ogKEICAgIDWxd2mbg%7CCgwI58GNkgYQ2PKvugE%7C?hl=en-US
Rebeckah Gray
google
https://www.google.com/maps/place/?q=place_id:ChIJ7_3Chbc_DogRI6jBUsB-4M4
Rebeckah, thank you for the great review! We are so glad to hear that Joe and Sam delivered such an outstanding experience. We will be sure to pass on the kind feedback to them. Drive safely, and we hope to see you again at BMW of Orland Park!
1648586161
5
Had a wonderful experience thanks to Joe DiGiovanni and Sam Prendergast! You guys were amazing! Thank you for all of your help
1648305521
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXb2Rfc1dBEAE!2m1!1s0x0:0xcee07ec052c1a823!3m1!1s2@1:CIHM0ogKEICAgIDWod_sWA%7CCgwI8cr8kQYQyJ7HhgI%7C?hl=en-US
Adrian Anderson
google
https://www.google.com/maps/place/?q=place_id:ChIJ7_3Chbc_DogRI6jBUsB-4M4
Thank you for the 5-star review of BMW of Orland Park, Adrian! It is great to see that you feel at home here. Thanks again and please let us know when you need us next!
1648307532
5
I love it here! It's never fun to get your car serviced, but the ambiance in Zeigler is unmatched, which makes it a full experience. I'm not sure if it's the fireplace, the Starbucks, the lighting, or the vintage artwork in the men's bathroom that I love the most lol. It just feels good while you wait...Thank you, Ziegler, I'm a happy customer. #X5Dad
1652640139
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQybnZ1TF9RRRAB!2m1!1s0x0:0xcee07ec052c1a823!3m1!1s2@1:CIHM0ogKEICAgID2nvuL_QE%7CCgsIi5OFlAYQ2PDJeg%7C?hl=en-US
Eve08B
google
https://www.google.com/maps/place/?q=place_id:ChIJ7_3Chbc_DogRI6jBUsB-4M4
Thank you for taking the time to share. While we're glad that a few of our team members were kind, it's concerning to see that the rest of our staff didn't impress you. We strive for excellent customer service across the board, and I apologize that we let you down. I'll address this feedback with the team. Please let me know if I can do anything else for you. Best, Will O'Hara - General Manager - 708-460-4545
1654522956
3
I had to get my car towed. This was the closest BMW dealership. While the young lady that assisted me when I picked up my car was pleasant, every other interaction by phone prior to pickup ranged from indifferent, at best, to rude. Oh, the gentleman who called to tell me my car was ready was also polite.
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