This company has put my business in jeopardy. This promised and told me if I migrated to them that would be easy transition and they would do all of the migration. I expressed multiple times to the sales rep Dillion, that I am just the owner I am not the developer and I did not want to mess up anything. He assured me that it would be a smooth process and I would not have to do anything but get the loggins. It is now going on a week in my site and email have been down. Fly wheel also does not have anybody to talk to on the phone you have to go through their support ticket system which is horrific. It is non-responsive and all they do is send you article links and they do not help at all. Once I started to migrate my site I learned that fly wheel is not a hosting company they do not provide any name servers, which the sales rep failed to mention. He knew that I needed those services and I was trying to streamline into one place that could manage that. Once he close the deal and once I start to migration process, I had no help and I found out that they do not offer any name servers. The hosting company asked why are you paying them when they don't offer hosting all they do is host your content so you would be paying twice in two different accounts opposite of what I wanted. They also have provided low level support that I have documentation they provided wrong information on multiple occasions. The sales manager Ben Jackson was rude and would not give me his managers information to share my experience. I would not recommend this company.
I have been working with Flywheel for years now. At the time they were getting started, I had many of our customer websites hosted at HostGator and BlueHost. I was introduced to Dusty and his team and I was sold on the idea, and then sold again on the actual delivery on their promises. We have switched every customer of ours to Flywheel and all new clients are set up at Flywheel. I love their people. They are growing like crazy, but making sure their culture is still strong through the growth. Their backup solution has been 100% for our clients. We have had plenty of situations where websites have blown up, and it's a quick fix to roll back to the previous day and troubleshoot. Their staging process allows us to do 2nd and 3rd versions of websites with long time clients, while not affecting their current website. I can't recommend Dusty and the team at Flywheel enough.
All of these people leaving five star reviews must be part of their commissioned referral network. If your website goes down, as lots of websites do, dont try to call them. You can only talk to a sales person. Youre more than happy to take your money over the phone, but theyre not going to fix your website over the phone. If they get stumped answering questions in their ridiculous chat, they will just quit responding for hours. Submit a ticket, send a check, or send an email, but do not plan on real customer service. Go to another host with the telephone number with real people that answer it. Eventually got my website up, but not for days and several failed chats. Only after I emailed the "emergency team."
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