They dont care if there is a problem. They told us its our problem...but they were the ones we hired ? Awful customer service! We used for them for probably a couple years but when an issue came up they told us it was our problem and to contact the post office. They were supposed to have postcards for us sent out. We had many people say they never saw the postcard. We have people throughout the area that watch for the postcards so we know they went out. No one got a postcard. Nothing feels worst than not getting what you paid to happen. You feel ripped off...and than the company says, "We have signature that it got delivered." They told us that the number of homes that didnt get the postcard wasnt proof enough that the card didnt go out. We asked them how many homes they need for us to get as proof. They ignored us and didnt answer the question. It didnt get delivered if no one got the postcard..thats the bottom line. How easy for a big company that has helped their customer for several years to say, "this one is on us." And as a result they keep the relationship and show integrity for their service. But nope...they told us its our problem. Our problem? We werent the one hired to deliver it! Bottom line....when problems come up...THEY DONT HAVE YOUR BACK...THEY TELL YOU ITS YOUR PROBLEM!
The work product is good. Ive been genuinely disappointed in their customer service and unwillingness to own up to or apologize for a mistake they made regarding shipping, which ultimately led to a UPS exception charge being passed down to me. You would think after three jobs and approximately $675 in spending (and the prospect of continued engagement) they would recognize that their input mistakes should be absorbed by them, but I guess not. As a result, Im looking elsewhere for my printing needs and caution anyone reading to thoroughly scrutinized every job order - including your address before spending your money there.
Great people to work. Friendly and fair. Great product. Recommend them to everyone.
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