Our team makes every effort to make visits efficient and on time, and I'm sorry to hear we missed the mark this time. I apologize that we didn't make it clearer that we greatly value your time and will speak with my team about how we can keep appointments as brief as possible. If there is any additional feedback you can offer that will help us provide a better experience in the future, I would welcome your call. Kindly, Bruce Gilby - General Manager - 501-221-1700
1641996014
3
Not really great service i would say. They dont care if you are waiting for a while
Terrible customer service online, in person and on the phone. They have lost the value of the golden rule of treating others like you want to be treated and even went as far as making derogatory comments in text messages and we had not even gotten as far as a test drive or pricing. Will be finding another dealer. No sense in dealing with someone who doesn't care about their business.
Hi Brandon - We are thrilled that you are always so well taken care of by Robin and the team! Thank you for choosing Parker Lexus and for stopping by to share your feedback. Drive safely until we see you next!
1653424451
5
Robin and the Parker Lexus service team consistently provide 5 star service and are part of the reason I continue to drive a Lexus.
Bruce, this feedback is disappointing to receive. We want the most for our guests, and it is never our intention to take advantage of them. I would appreciate the chance to speak with you to see what I can do to better understand this feedback. If you are willing to discuss this, please give me a call. Thank you, Bruce Gilby - General Manager - 501-221-1700
1632320143
1
Lexus dealership is a rip off. Good luck
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