Thanks for letting us know that your experience here was not up to our standard. Our goal is to always have someone on the floor to help when customers walk in. We will be sure to address this with our customer service representatives.
I am sorry you feel that way. We actually do recommend the Acetone more than the Paint Thinner for laminate flooring even though both will work. Acetone is milder and may take several applications to remove a tough paint stain, but Paint Thinner is more harsh and can damage or discolor your flooring.
1615925846
2
It's been a while since I first reviewed Northside Hardware in Appleton. As of March 2021 I no longer have the respect I use to have after I was told to use Acetone to remove a paint stain on my laminated floor. After I tried it and had NO results, I "googled" it and found Acetone is the main ingredient in Nail Polish Remover!! How can anything mild enough to be used on people's fingers be strong enough to remove a stubborn paint stain!!!??? Next Step: Use Bleach or Paint Thinner, or BOTH! According to Google!! NO Thanks to Northside Hardware in Appleton!!
Thanks for the great review. We try to be the go to store for those unusual items that our customers need from time to time.
1607523681
5
When I need bolts and nuts to work on my boats ? I go straight to North side hardware. And all the while I'm driving over there. ( I'm thinking to myself). I hope Gill is there today. He is SO Knowledgeable about everything. SERIOUSLY. He is right on it when I walk in the door. I drive all the way across town to buy my nuts and bolts from Northside hardware. One trip to get the correct parts.
We are very sorry to hear that your experience the last couple times hasn't been to our usual standard. We would like to hear a bit more about your visits the last few times so we can address the situation and improve. Our goal at Northside is to have every customer that walks through our doors have an experience that keeps them coming back. When you have time, I would appreciate if you could give me a call so we can use your feedback to improve the situation. Thanks for the review....without reviews like this, we don't always know where we are slipping. You can reach me at 920-734-5944 - ask for Sara.
1636468711
2
Shop local? Avoid big box retail? That has always been my preference, and Northside has always been my preferred hardware store. However, my last two visits have been pretty sad. The last visit was painful. Highly unlikely that I will continue to drive so far out of my way to attempt to shop there.
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