Fondmemoriespcc reviews

1560369887

Diana Tilton

google

1

Pet Loss Center of Mckinney is the place that gave us the cremains of a cat instead of our Boxer Kruiser, cremated by them on 2/14/19. I will never get over that. It was a horrible experience and was traumatic. We were very lucky they found Kruiser & we got him back. He was at a vet's office in Plano & we drove there and picked him up ourselves. Thank goodness the owners of the cat had not picked him up. Med Vet Dallas is where Tooter passed away on May 24. When they said they had a contract with Pet Loss Center of Mckinney, I burst into tears & told them what they had done with Kruiser. The ER Dr called their contact for the crematorium on our behalf & I also called expressing our reluctance to trust them again. Manager Brandon said he was new and the one we dealt with in Feb had been fired for issues "just like ours." He promised to personally make sure Tooter was taken care of & said he would call me every step of the process. He gave me his cell phone number & said I could call anytime. He sounded sincere. We agreed to give them another chance. I received an update on Saturday May 25 saying Tooter had been picked up and was being taken back to the Center for immediate cremation, then nothing. Monday was a holiday. I called Tuesday and asked for Tooter's status. A male employee said I would need to call back & speak to Brandon because they "did not know where Tooter was". I texted Brandon. He called & said Tooter would be ready late that afternoon & someone would call me. No one called so I texted Brandon that evening asking if something was wrong & he never responded. The receptionist called me late Wed & I picked Tooter up on Thursday May 29. I do recall numerous panel trucks in the parking lot. It seemed odd there were so many. It makes me sick that decomposing animals were inside. They should have stopped accepting new pets until their equipment was repaired and they were caught up on cremations. The fact they let them rot in trucks shows how much they care about the dignity of our pets. It is NOT okay. How were we able to get Tooter back so fast when others who lost their pets around the same time or even before are saying they were told it was a 30 day turn around? Do we "really" have Tooter back? I guess it was because he was at the top of their stack. They gave me his intake tag number and it matches the tag with the cremains so I hope we do. I wish the original owner Coleen Ellis had not sold out to or merged with this chain. Mrs. Ellis opened the very first stand alone pet funeral home because of a negative experience she had when her beloved dog Mico passed away in 2004. The Mckinney Pet Loss Center said she is on their board of directors. If so, I hope she realizes this company is traumatizing grieving pet owners. She is a wonderful woman and this is the very thing she wanted to avoid. We used the Mckinney TX location for years when it was called Platinum Pets with no issues. They are 10 minutes from our home. It was nice to transport our babies there ourselves after home euthanasia. It is clear we can no longer trust this business with our beloved fur kids. They do NOT handle pets the way they should be.

1567183341

Leigh Ann

google

1

THEY NEED TO BE SHUT DOWN!!!!

1581640959

Betty Rizer

google

Betty, thanks for sharing your review! We're very sorry for the loss of your beautiful pet. Warm regards, The Fond Memories family

1581688201

5

They did a beautiful job with our pets ashes and paw print. Thank you for all of your tlc.

1576211064

Amy Casillas

google

5

The people from this Center are amazing. They arrived exactly on time, were gracious and respectful. They gave my girl a dignified service, from my front door, til I recieved her remains. They are just perfect in a situation that couldn't be less so.

1623006751

Rosemary J-R

google

Rosemary, thank you for your comments. Wed like to take the time to clear up any confusion - please call us at your earliest convenience: (972) 495-1858 and we would be happy to answer any of your questions.

1623074562

3

Sadly this is no longer locally owned. Recently was purchased by a California company. Prices over doubled.