Horrible service. Very rude staff, especially the front lady. Straight up told us to leave without even apologizing of being short staffed. Not welcoming or willing to help. They maid it seem like we did something wrong by coming in as thier invested customers. The Milpitas location is much better and polite.
Hi Dennis! Thank you for sharing this wonderful review about Owen and our office. We are glad to hear Owen was very patient during your visit and that you would recommend us to others. Thank you for choosing Golden Vision Optometry of Cupertino for your eye care needs and we look forward too seeing you again soon! Best regards, Mina Customer Relations
1620157980
5
Went to Golden Vision with families to get some glasses. We were greeted and helped by Owen. He was very patient and showed us many selections the store has. He explained the different options we can get and what insurance covers. Very nice visit and didn't feel getting upsell. Highly recommended.
Hello Kuldeep, thank you for your review. Our apologies that your insurance benefits were not properly explained and there were conflicting information. We are working with our team to see how we can better improve our services to our patients. Thank you for letting us know of the issues you had. Regards, Jennifer P. Customer Service.
1642284429
1
I called them to check regarding my vision benefits, and gave them the insurance details. The person on call provided the details about my eligibility for frame and sun-glasses etc.. But when I went there, they checked and said the information which was provided over phone is not correct. This is really unprofessional.
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