They kept my designs for a week and gave me no update as to what was going on and then told me they couldn't do the job because I didn't order enough. Complete waste of my time money and energy.
Hector it is about money. We could not give you free shirts as you wanted. I am sorry you bought the wrong shirts. 50/50 blend shirts do not work well with Direct to Garment (DTG). To get the quality print you spoke of, 100% cotton t-shirts were needed and used. I am sorry that your order was delayed because you provided the wrong shirts. If you had asked Gabby what type of shirt was needed she would have told you 100% cotton. Thank You for your feedback Marc Johnson
1574291423
2
I give it only because the t-shirts I had made were rather good in quality! As for their customer service...GARBAGE I will never do business with these people again. Mr.Marc Johnson the manager showed no interest in the inconvenience Gaby caused me multiple times he only saw dollar signs! Get it together FW Promo!
A couple of weeks ago I had a rush order and I worked with Tan she had my merchandise back to me within a couple of days, she's very great please go see her.
We appreciate your review. We know your time is valuable. Thank you for letting us produce your shirts.
1510361404
5
In honor of Gilbert "GILLY" Diaz whom recently lost his battle with colon cancer. We had shirts made when he was diagnosed 3 years ago through another company. With his passing we were in need of about 50 shirts and fast. I took a picture of our shirts and asked if they could match something like we had. They did perfectly. It was like the originals all over again. We were heading out of town for the funeral so a fast turn around was a must for our goal was to have a big group photo wearing our shirts. They came through for us in this time of need. Thank you for the fast, friendly service. It was a perfect photo.
I have been working with FWPromo for over 5 years, recently their customer service has vanished. There are no records of past orders, sales representatives change weekly. The manager Bruce could careless about retaining my business. No record of designs or past orders. You are not the only Tshirt company on the planet. Their products are great there service is horrible.
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