I had an issue with my keyboard that I brought to SwitchedOn, and the issue was still present when I got it back. They were very collaborative in taking the keyboard back and doing the proper repair at no additional charge. I'm impressed by their service, and will bring my equipment back next time.
We are sorry to hear you were disappointed with your repair experience. We strive to hold every repair to the highest level of quality and we definitely do not misrepresent or inflate time taken to properly address the issue. We do work to please our clients and if there is any dispute on the work we perform, we always want to work with you to offer a resolution. We appreciate your business and hope you can entrust us with your synth repair needs in the future.
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1
Aye yai yai. Brought a Pro One and a Jupiter 6 in for repair... Requested to be contacted if the repairs were going to go over two hours on both items. they went ahead, without a heads up, and did something like fifteen hours of labor on the synths combined. Cost me loads of cash, over $1,200. Not even sure i believe these repairs could have taken that long. Somewhere around five hours for bushings and wired it for some feedback loop that didn't exist and wasn't discussed. Gonna go throw up now...
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