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Medical Protection
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Medical Protection reviews
Information about Medical Protection
3,50
8 reviews
The opinions come from external websites
Last update: 31.03.2022
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https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s111692027585019242825!2s0x0:0xf5e3dab681be493e?hl=en-US
Alethia Anderson
google
https://www.google.com/maps/place/?q=place_id:ChIJyQ-NJ9UadkgRPkm-gbba4_U
Thank you for contacting the Medical Protection Society Ltd with your feedback, which relates to a recent case. We were previously aware of your concerns and you have been provided with a fulsome response following a thorough investigation. We are sorry to learn that despite our earlier responses and our meeting; this case has not been resolved to your satisfaction. We believe that you are aware of what recourse is now available to you, should you wish to pursue your complaint. Dental Protection takes all feedback seriously, and our members welfare is of primary importance to us. We would therefore be more than happy to investigate any new concerns that you might have. Please contact us directly if this is the case, to enable us to look into this further for you.
1593001700
1
I am an orthodontist with 7 years of dental surgery experience and 25 years experience in orthodontics. I recently had a patient make a claim against me, it was a complex case spanning 6 years with at least 3 practitioners being involved in the care given to the patient. The patient in question was referred to me: my treatment spanned 4 years. An expert report was sought by MPS which established that I was not negligent; it highlighted areas where other practitioners involved in the case had possibly failed the patient in question. Approximately 6 months after the obtaining the experts report, MPS asked the expert to expand his opinion on minor areas where I could possibly have improved on, referred to as my vulnerabilities. MPS then asked if I was happy to make an offer to settle part of the claim based on the vulnerabilities. Instead of settling the case based on the experts advice, MPS then went opinion shopping and sought an additional opinion of a general dentist, not on any GDP specialist list, without any formal training or qualifications in orthodontics, who also qualified from the same hospital where the patients clinicians worked - and who was therefore conflicted. Relying on this new opinion MPS decided that I was in fact negligent in my treatment of the patient. There was no discussion with the expert or myself to ensure the offer reflected my actual liability on a worse case scenario. The level of the settlement offer meant I was made liable for the negligence of other practitioners involved in the case. When I voiced my objections MPS refused to answer my questions in writing regarding the liabilities of the other clinicians involved in the patients care and erroneously told me that they did not have a complaints procedure. When I insisted that my questions be answered, MPS organised a conference call with their barrister present. She clearly had not understood the experts report and could not counter any of my arguments. MPS have completely failed to represent my interests. The misinformation given to me after 32 years of membership, with no previous claims having been made against me, is beyond disappointing.
1636121210
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s102225362994497950141!2s0x0:0xf5e3dab681be493e?hl=en-US
Ro
google
https://www.google.com/maps/place/?q=place_id:ChIJyQ-NJ9UadkgRPkm-gbba4_U
1
Really poor service that bombards you with emails under the wrong name. Clearly they aren't the most familiar with non-white names. I was kept on hold for ages when asked to close an account under the wrong spelling. When I asked why, they didn't even clarify why and kept me on hold for even longer. UPDATE: now told they cant discuss the membership eventhough its clearly under my name spelt incorrectly and when i questioned who else the membership would be under, they simply went "errr dont know"... absolutely tragic customer service and common sense. 2nd UPDATE: while on hold, i was disconnected by them. Honestly there are big issues
1606931576
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s102859008330940715132!2s0x0:0xf5e3dab681be493e?hl=en-US
Laura Belchior
google
https://www.google.com/maps/place/?q=place_id:ChIJyQ-NJ9UadkgRPkm-gbba4_U
5
Advisors helped me to get the best indemnity for my specific situation
1570174668
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s117850657222322476497!2s0x0:0xf5e3dab681be493e?hl=en-US
Federico Campos
google
https://www.google.com/maps/place/?q=place_id:ChIJyQ-NJ9UadkgRPkm-gbba4_U
Thank you for taking the time to write up your experience. We are proud to be a member owned organisation and glad that your experience reflects the dedication of our teams. We have shared your feedback is shared with our relevant colleagues.
1570191950
5
Couldn't recommend more. I only needed them once but the service I received was outstanding: I was straight away allocated a personal medico-legal advisor who read 50 pages of documents in a day and got back to me with very constructive suggestions. When it was needed they got one of their lawyers to get in touch with me to discuss my case. Communication always smooth: if my medico-legal advisor wasn't available it was always possible to leave a message and she would call back in no time. Yes, unless you are a trainee it is expensive (though no more than other medical protection companies) but well worth the money.
1538841678
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s114938561073646465681!2s0x0:0xf5e3dab681be493e?hl=en-US
Hugh Grant-Peterkin
google
https://www.google.com/maps/place/?q=place_id:ChIJyQ-NJ9UadkgRPkm-gbba4_U
1
I emailed MPS regarding my membership status, having recently gained CCT. They took seven working days to reply to my email, when they did it was an automated response saying they would reply in a further five days. They are either understaffed or have problems with their email. I am considering leaving, I would call if you need anything from them.
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