Booked tickets to men of Sapphire through their site and it was a mistake. First of all the limo that supposed to pick us up left the moment we came down, even though we told the driver we are coming down. Driver said that vallet staff told him no to park in hotel area which was not true as we asked the hotel staff. When we arrived in Sapphire club, they somehow had issues finding our reservation but the staff there was really kind and helped us out (seemed that they had this issue before ). Our package included 2 hours of champagne or wine but the waiter told us that they can only give one round of it! We showed him the ticket we booked and he said that Vegas.com arranged it by themselves but that is not part of the club! Ticket to Sapphire club is actually only 27 $ and then you pay extra for drinks, dances, etc. All in all I find it really unprofessional from this site to sell tickets like that. I am happy that the Sapphire club took care of us but still is not fair for them to sell tickets on behalf of them with an offer that they never agreed on.
I'm deeply disappointed as I've used them in the past but past few days they have not responded via voicemail nor from my emails. I cannot believe how unprofessional this is and will not use ever again after this latest episode. I cannot cancel my reservation and change it due to their obvious ignoring of my calls and emails. I'll be stuck going to a hotel I would rather not go to but upgrade so I know better next time. They will also get a complaint via BBB and Federal Trade Commission plus I'm writing the Las Vegas Nevada AG office.
I loved the Red rock Vegas desert tour! Our tour guy name was " Skip" and he did phenomenal job explain and showing us everything. He also kept the kids interested on a hundred degree day! We got as much water as we wanted and a lunch. I'm just saying, I would definitely do it again.
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