Fiorellirealtyassociates reviews

1567358432

Dane Lukasik

google

Hey Dane. We are very sorry that the owner gave us the wrong keys. As you know, majority of Boston renters move on September 1st. The landlord for your unit gave us the wrong keys by accident, we are all human and apologize that this caused an inconvenience. We would have made you copies but gave you the option to go ahead and make copies across the street to speed up the process. As far as not having the right keys on the showings... in hindsight - that's a good thing! It means you were the first person to see the unit... and as you know, Fiorelli Realty has many of the best and most affordable units in the area and many rent on the first showing. I am glad our agent was able to get you in first. In the future, please reach out to your agent via text because we receive over 500 emails a day. I apologize that you did not have a good experience, but we promise to do our best to make sure you have a better experience going forward and during your tenancy. Good luck with your move today and we look forward to having you in the neighborhood! My best, Katie Beth Clark Customer Service

1567363051

1

Unorganized, unresponsive, and untimely. I did find a good place through them but the rest of it was an unnecessary hassle. As a real estate salesperson myself I understand the difficulties of it, but this was pretty ridiculous. Didn't have the keys to the places I was seeing so had to wait an hour for the keys to arrive. Then didn't get a response for three days after e-signing the lease to know if everything was set. Then upon key pickup on move in day they somehow lost the keys to my place so I had to wait several hours to then get one set of keys that I had to then go an copy myself for my roommate to have a set.

1628606780

Adam Mizener

google

1

Had an agent enter my apartment without my knowledge which in fact is illegal. I also recieved threats from Kathy about rent. Management takes no care of apartment.

1627568606

grace c. lee

google

5

Karla is an absolute dream to work with! Over the past 10 years, I have had fortunate opportunities to move around the United States for my career, and often it has been within a months notice. This move to Boston happened in two weeks so it was an overwhelming situation to find a safe and decent place for an Asian female (this social climate has been often times stressful and triggering). I also had a budget and a maximum distance I could be for work because I wanted to walk since I dont drive and wasnt comfortable taking public transportation in the (hopefully) tail-end of a pandemic. Karla was so incredibly helpful! We had to conduct virtual tours as I was not in Boston yet, and Karla was able to accommodate that. Karla kindly explained the viewing/application process. Karla taught me that Boston realtors will typically ask for a deposit to go with the application (and an standard application fee) because people will often submit SEVERAL applications and not necessarily be serious about a rental. (Note: I asked because another Boston realtor had the same requirement, and it wasnt something I was accustomed to). But I can understand this approach because it does take quite a bit of time to process the paperwork. Anyway, the first apartment Karla showed me was one that I thought I would like, but it didnt speak to me on the tour. And lets be honest, with a two week timeline, I was desperate to find a place. I also only visited Boston once for a day-trip, so Karla was kind enough to keep me on a virtual tour of the area so I could see how the neighbor was like during the day. She completely understood my concerns of being in a safe neighborhood as Im an Asian female. After expressing the desire to find something else, possibly in a specific building and neighborhood, Karla sent me an email an hour later with several listings. She specifically provided me with large open studios that were in very good shape (nothing was run-down) that were in my desired neighborhood. All were within my budget, several that were well under my budget. She was able to find two rentals in the specific building I was interested in, and we put our focus on one of those two rentals. Karla was able to hold a virtual tour the next morning, and even provided me a tour of the neighborhood so I could see how quiet and safe it is. Throughout this entire process, Karla was super quick and responsive with any questions I had and the entire process. The owner of this apartment had their own realtor, and Karla made sure the owners realtor responded quickly specifically because I had a crazy short timeline. She understood the stress I was in and was extremely vital in being able to start an initial search, view apartments, and sign a lease within 3 days. She even texted me at 10pm on the 2nd day to let me know I was approved for the apartment just because she knew I was stressed out. SO, long story short: I found a great apartment in the building I was hoping to live in that was well in my budget and its in a very safe, quiet, and very accessible neighborhood! I cannot thank Karla enough for this experience and the final outcome! I am so greatly appreciative of her and would highly recommend her to anyone looking to move to Boston!

1617930188

Luis Abreu

google

5

Fiorelli Realty is the best place to rent and buy..... the relaters are genuine, caring, and resilient. They will work day and night (literally) to find you a place that is best suited for you. Especially Kathy and Ally. They have a passion for their job. Is not just a number for them. Genuinely they care and continue to have a relationship afterwards. Is very much like a family. If your looking for transparency and empathy then Fiorelli Realty is the place to go.

1597013651

Eileen

google

2

While we're now happy with the apartment found through Fiorelli Realty, the communication had with Fiorelli Realty was an odd experience. We had a scheduled a live virtual viewing of a place that was canceled at the last minute with little explanation. If we did not respond to an email immediately, we'd receive a phone call, voicemail, and text messages demanding a reply. It also felt unprofessional and disorganized in the way we were addressed with limited greeting and asking for additional funds. At the end of the day, we found an apartment but were often stressed by how our realtor operated so transactionally.