Hi Sonya! We're so sorry to hear about this. If you'd like to discuss your experience in further detail, please reach out to our team via DECIEM.com/contact so we may assist further. We'd be happy to arrange for your items to be shipped to you, or for you to pick them up, as you prefer. Thank you for taking the time to bring this to our attention.
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I came here just now (3pm) today to pick up my online order and there was just no one there. Despite all websites and information indicating that this store would be open today it was closed! Im very frustrated that I went on a long commute just to have it be closed, and there was no way I could have deduced that. Now I may not be able to pick it up by Tuesday which is how long theyre holding it for.
Instead of sitting down, I would have appreciated if the sales associate would have gotten UP off the chair and communicated. Instead of sitting there on her ipad. Have purchased from this store and also online, but I will not be returning to this location.
AMAZING!!! I have been a Deciem fan for a couple years, so the convenience of a store that I can walk to is fantastic. Not only are the products great, but the Deciem team is made up of the sweetest people. They gladly will answer my numerous questions and share experiences they've had with products. If you're in need of a new skincare routine, head to this store for quality products and people!!!
My days of using over priced, multifunction skincare products with little to no results are finally over. After visiting the store in person and speaking with a very knowledgeable young man I discovered that these products are unlike any other on the market right now. Theyre simple but effective when use properly, and theres no fussy add ons like fragrance or coloring to delude the active ingredients. The packaging and applicators are clean and easy to use. I completely switched my skincare routines to only Deciem and the results were almost immediate. After two weeks I noticed a huge difference in the texture and hydration on my skin. Not to mention the Tub of Hyaluronic Acid Ive been using on my body that has totally changed my skin from dry and itchy to plump and hydrated. This brand is exactly how skincare should be designed.
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