Chapman BMW on Camelback reviews

1645998365

Steve Szeto

google

1

I would give zero starts if possible. I took my 2011 Activehybrid 7 into service to diagnose. Preliminary diagnose was that my E Drive Motor or the EME was bad. Both parts are between $7k-$12k to replace. However, the car was driving fine at the time. The technician stated that the part would need to be replaced sooner or later because it was just starting to produce error codes (3 times in last 4 months), and that I "might" be able to drive another 3mo-12mo before it completely dies. I wanted them to diagnose exactly which part was going bad, but this would entail them removing the parts to test individually. It would run me $575.00, I agreed since I might be willing to replace the cheaper part (if that was the cause of the problem). I brought my vehicle in again for them to diagnose (still driving and starting up perfectly). After their diagnose, they were able to confirm that it was the EME that was at faulty and would be costly ($19k parts and labor) to replace. However, they are now not able to restart the car. I felt that the service department at the least should have informed me (the customer) that since my car was already experiencing intermittent faults related to these two parts - that any diagnose requiring them to remove and test the parts individually might cause the car to not be able to start again. If they had informed me of this, I (as the customer) might have decided to not go through with the diagnose. At the very least, I might have decided to just drive the vehicle until it dies or to trade the vehicle in since it was still drivable. Obviously upset, I spoke with Doug (the service dept manager), about this. He admitted that maybe it was something they should have informed me before the service, but at the point there's nothing he can do. Good luck. I requested that he (at the very least) not charge me the $575 for the service. He declined and stated he would give me a 50% discount and charge me $287. Can you believe it - they still charged me $287 for a service that literally disabled my vehicle. I actually contacted Arrowhead BMW and North Scottsdale BMW regarding their "stature of care" policy. Both the other 2 dealerships agreed that they would have advised me in advance that the diagnose might prevent my car from being able to start again. If I would have know this in advance, I would have decided otherwise. I felt that Chapman BMW service really did their customer a disservice. I felt I was put into a position that I had no choice but to buy a new vehicle. I am not blaming the lose of my vehicle on Chapman, obviously the vehicle had intermittent issues already and with very high miles (164,000). However, I wish I have been given the "choice" to decide vs them telling me that we diagnose the problem but now we can't start it again. And to charge me the service on top of that. Worse still, now I'm not even able to trade in the vehicle for any value what so ever. Worst BMW service department I have ever experienced, and we have owned 6 BMWs in the last 15 years. Never experienced anything like this from a BMW dealership. Think twice before taking your vehicles there for service.

1652124036

Beth Mulcahy

google

Beth, We would like to apologize for your less than 5-star experience. It is always our goal to provide the very best of service to all our valued customers. Thank you for your review and please let us know if there is anything we can assist with in the future. Your Friends at Chapman BMW on Camelback

1652722747

1

Absolutely The worst!!! Drove 45 minutes to see a car and when we got there they had shipped the car to another one of their dealers so in that 45 minutes they didn't have the courtesy to call us and tell us. A complete waste of time. Unprofessional, rude, they don't care. Losers.

1651869147

Andrew Schibly

google

Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles. Your Friends at Chapman BMW on Camelback

1651872322

5

Recently bought a cpo x3 from Chapman BMW and had the car shipped all the way to New Hampshire. My salesman was Nuoy Converse and the car arrived exactly as described immaculate with not a scratch on it 10/10 would recommend. Thanks again!

1632764878

Aundreea Hardy

google

So glad you had a great experience, Aundreea. We look forward to serving you again soon! - Your Friends at Chapman BMW on Camelback

1632836368

5

Every time I go here, Emily provides the best service !

1651363724

Melissa S.

google

Melissa, We apologize on your mothers experience . Unfortunately, BMW borrows money from financial institutions to subsidize car sales. So when the Fed raises rates it has a direct effect on our borrowing power and subsequently the APR as well. Federal law protects all customers with similar scores to ensure they are offered the same rate spread as their peers based on FICO score. So while at this time BMWs rate may not be satisfactory to you, we are glad you were able to find an option that was a better fit for your mom. We do wish your mom many years of sheer driving pleasure in her new car! Regards, Shane M. OHanrahan General Manager Direct (Camelback) 602.308.4973

1652457707

1

If you have great credit, go to a credit union and get your loan and bring these thieves a cashiers check. YES! YOU ARE ALLOWED TO DO THIS! These people sold my naive mother with an 800 fico score, a 40k loan at 4.99% apr. Your responsibility is to service your customer in the financial way they deserve. This loan you gave her today will be refinanced Monday morning with our amazing credit union at 2.49%. The application has already been approved. We will NEVER use you again. Nor will I EVER allow my senior mother to purchase alone by herself. Crooks!