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1625053497
1
We came to this dealership quite late (around 7:30pm) and was approached by a nice sales reps named Ayden. He was very nice and was able to show my daughter a car according to how much she'll be able to afford as well as all specs of the car according to her taste and wants. She ended up choosing a used 2013 Toyota RAV4 Limited Edition as a replacement for her traded 2011 Hyundai Elantra Limited Edition. We left the dealership at almost 11pm because of all the requirements needed by their financing as they will not let us take the car with us that night without us filling up another credit application even though we already have a pre-approved financing from Desert Financial. We love the deal that was offered to us but probably won't be coming back in the future because of all this hassle we've experienced. Just recently, I received a couple of letters from different lending institutions denying me for a credit which I haven't applied for. It states that it was submitted on behalf of CAMELBACK SUBARU. To my knowledge, I was FORCED to fill up their credit application even though I already have an APPROVED CREDIT from DESERT FIANCIAL for reason, as told by their finance guy, that it's purpose was to let us bring the car with us that night. I was never told that they will send that application to different banks without my permission !!!!! One star just for Ayden.
If I could give this place a negative review I would. Took our outback in for what we were told a needed torque converter. Went ahead and got the part and another $3k worth of service - drove it home and the radiator hose was not fastened which caused the head gaskets to blow. Chris the service manger tried to convince me it was my responsibility to pay for the $800 part. After we drove off the lot, my wife and 2 small children were stranded bc the serpentine belt wasnt put on right and came off of the pulleys. Chris had the nerve to ignore our calls for 45 mins and refuse to pay for a tow, telling me I would again be responsible for the repair. Chris, Andrew and his team of master techs are a complete joke and should be flipping burgers, not fixing cars.
Brandon in the service center is a stand up guy. Very professional. Bennie is a master at what he does and fixed my problem with ease. They saved me money and made my week. I will be taking my WRX to Camelback Subaru from now on.
Corinna, we are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand your comment and rating. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
1602612910
2
Going into a car dealership is never easy, you can hear every conversation. This one is no different . Shop around.They are deceitful, after 2wks of no solid answers, even after speaking with a sales manager a wk prior. They embarrassed me. All they had to do was call and speak to me before arriving there. Buyer Beware
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