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Basil Ford
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Basil Ford reviews
Information about Basil Ford
4,59
100 reviews
The opinions come from external websites
Last update: 09.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXdGQtY0t3EAE!2m1!1s0x0:0xf2d32137e248fe1c!3m1!1s2@1:CIHM0ogKEICAgIDWtd-cKw%7CCgwI2ueTkgYQyPDi5gE%7C?hl=en-US
Gene Roberts
google
https://www.google.com/maps/place/?q=place_id:ChIJxw-zs-gM04kRHP5I4jch0_I
Thank you for your feedback, we're sorry to hear that your service appointment took longer than expected. We are always looking to improve our process and are looking into what happened here.
1648730880
3
As long as you don't get Jeremy to work with you'll probably be ok. Doesn't respond to messages.
1653673104
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQyMTliVkNREAE!2m1!1s0x0:0xf2d32137e248fe1c!3m1!1s2@1:CIHM0ogKEICAgID219bVCQ%7CCgsIkJnElAYQqPfPeQ%7C?hl=en-US
Brian Ziwicki
google
https://www.google.com/maps/place/?q=place_id:ChIJxw-zs-gM04kRHP5I4jch0_I
We're disappointed to hear of the negative experience you had at our location. We have escalated this to management and take your feedback very seriously. Someone should be reaching out to you shortly, in the meantime feel free to contact us at [email protected] for any further comments.
1654090201
1
Their main shop department has gone significantly down hill. You try to call them, good luck getting through to anyone. You cant get anyone to answer their phone in that department when all you are looking for is answers as to what is going on with your vehicle that they have in their shop after days of not hearing anything. Better off dealing with a local smaller shop.
1654648799
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNPLXBDcXBBRRAB!2m1!1s0x0:0xf2d32137e248fe1c!3m1!1s2@1:CIHM0ogKEICAgICO-pCqpAE%7CCgwI39__lAYQwObP9AI%7C?hl=en-US
Tommy M
google
https://www.google.com/maps/place/?q=place_id:ChIJxw-zs-gM04kRHP5I4jch0_I
We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!
1654692219
5
Mike the sales manager, Nick and then Don getting great rates for us are all the best! Excellent experience.
1652494771
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURBcXZ6NUtBEAE!2m1!1s0x0:0xf2d32137e248fe1c!3m1!1s2@1:CIHM0ogKEICAgIDAqvz5KA%7CCgwI34-32AUQwMKAvwI%7C?hl=en-US
David Williams
google
https://www.google.com/maps/place/?q=place_id:ChIJxw-zs-gM04kRHP5I4jch0_I
Thanks David! Happy driving & thanks for putting your trust in us!
1527688445
5
Basil Ford service is the best. They are very friendly And are efficient in getting service done on my car. There are closer Ford dealership service centers to where I live, but I always go back to Basil Ford because of their high quality service.
1650061349
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMyX1A3MGRBEAE!2m1!1s0x0:0xf2d32137e248fe1c!3m1!1s2@1:CIHM0ogKEICAgIC2_P70dA%7CCgsIpeDnkgYQyLv2Bw%7C?hl=en-US
Faith Parker
google
https://www.google.com/maps/place/?q=place_id:ChIJxw-zs-gM04kRHP5I4jch0_I
Thank you giving us the chance to improve by giving us your feedback. We appreciate you giving us the opportunity to make this up to you and apologize for the inconvenience! We hope we can work together again in the future, as always, please reach out to [email protected] with any further questions or concerns.
1650372798
1
I scheduled an appointment over a month ago for airbag replacement, which was a recall on my vehicle. They couldnt offer me a weekend appointment as they only do recalls during the week. My appointment was for 8am, I was expecting it to take an hour or two to complete. After calling 6hrs later, they stated my vehicle will be ready by 6pm (they sent a text saying it was ready @ 5:04. Courtesy shuttle picked me up @5:30. After driving home I looked at my passenger dashboard and it was scratched up and now my glove box wont close with ease and the clip on the left-hand side is broken/didnt notice the glove box issue until I opened it. Called them immediately and was told they dont touch the dashboard at all they go thru the glove box. Well after viewing online tutorials they go through the dash with a screw driver and glove box. I have NEVER in my life experienced this type of service. Completely unexceptionable customer service. Never again!
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