Hello Tara, thanks for taking the time to share your experience at our spa. We are sorry to hear that our services did not match your expectations. This is not what we are known for. We really feel awful when we miss a mark. We will use your feedback to do better next time. Thank you
1653347036
3
It would have been okay if I paid half the price of what they charged for a 1 hour pedicure with reflexology foot massage. The 'reflexology' massage was an average foot rub and I was in and out in 45 minutes. The spa seemed clean and it is in a great location.
I went in for a massage and microneedling facial. When I first walked in a sign that points upward says to check in. I walked upstairs and the receptionist says that you have to check in downstairs. Please redo your sign. I went downstairs to check in and there were two ladies downstairs. One was helping another customer. No once did the other lady acknowledge me that she would be right with me. When the other receptionist finished helping the customer, Im still standing there and no one still acknowledged me. A male receptionist came up front and he was the only one to acknowledge me and help me check in. I was annoyed to find out that they booked my facial before my massage. After you get a facial especially microneedling you do not want to be pressing your face on the massage table. They knew this but they booked me like that anyway. My esthetician Daisy and massage therapist Robin were great but the overall treatment outside of the actual service was subpar.
Thanks Zenia for taking your time to leave us this incredible feedback. We are happy to hear that you enjoyed your visit. Our goal is to wow you and it makes us happy that it reflected on your recent visit. Thanks also for the kind words about our staff. We love reading reviews from our lovely customers and yours has made our day. It was a pleasure serving you. Fanit, Gina, Mimo, Jay and all staff members. We remember your visit and can't wait to serve you again. See you soon Zenia
1651285849
5
Gina with facials, massages, waxing and more of self care services and mimo with hair treatments, blow dry and hair cut they are amazing at what they do, professionalism, experts and very friendly! Jay also is a very hard working man.
Thanks Elissa for the feedback. Our goal is to wow you and it makes us happy that it reflected during your recet visit. We look forward to your next visit. Stay Safe and see you soon
1643479909
5
Massage was superb as usual!! Book with Marcia, I think I fell asleep during my Swedish massage maybe 4 or 5 times.
Dear Ms Sarah, thank you so much for being a loyal client at Contour Day Spa. Clea is indeed an asset. Please accept our apologies for the miscommunication on your booking. We are in the middle of training and obviously the trainee did not realize that Ombre is not included at our salon. Your review will help us to focus on where we need to retrain. It was not our intention to make you feel badly in any way for requesting the service you wanted. We are grateful that you did end up enjoying your manicure despite the nail tech being talkative. Thank you again for your patronage, we look forward to serving you again to full satisfaction.
1649775985
3
Hi Fanit, I always love coming to contour day spa, especially to get my waxing done with Clea. I made an appointment over the phone for an Ombré French manicure and when I got to the salon the technician told me she isnt qualified to do this nor anyone else at the salon. The person who took my appointment over the phone should have all her facts straight and should have told me straight up instead of me coming and being disappointed. Also- I enjoy a relaxing manicure appointment and the technician talks a lot and therefore my appointment took over an hour and a half. She is also very egotistical (yes she does her job well) but if a client wants something she shouldnt make them feel bad for getting the service they want.
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