I really wanted to give this place at least 4 stars, because their food tastes really good, even after how many years it's been here in the Garden Grove location. We haven't been to this location in a while, but I do want to warn others that this location is almost ALWAYS busy, and I can almost NEVER get ahold of them on the phone. I was only able to place a to-go order on the phone with them today during 3-4 pm, which is in between the lunch and dinner rush hours. We ordered 2 Thai tomato soups and 1 beef, and while they tasted really good, both of the Thai tomato soups didn't come with any shrimp at all, when I CLEARLY saw on their menu online that the Thai Tomato Soup comes with shrimp! I tried calling them back at different hours of the evening to complain and see if they could make it right, but no one answered. I'm really disappointed that they messed up our order like this, especially during the not-so-busy hours. We specifically called at that time to not have this problem. I really didn't want to write a bad review for this location, but I just have to let other people know what can happen if they choose to dine in the Garden Grove Boiling Point. We will most likely not come back to this location in the future again.
The food was good and the portions were good. They provide many different vegetables in the hot pot and good amount of meat. The seasoning was very good and not overdone. Only issue is the wait due to limited seating during Covid.
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