I recently returned to Oman Eye Care as a patient after a 5 year hiatus where I saw another medical professional. I returned to Oman Eye Care because they were an approved provider with my new insurance company. Although the eye exam and doctor was fine the service offered by the staff is horrible and a very poor reflection on the practice. I had nothing but issues with their billing and the interaction between them and my insurance company. Whether it was me or the insurance company that called them with questions or issues they were very unresponsive and days would pass without a returned phone call. The last contact I had was from one of their employees who assured me that she had talked to the insurance company and a new claim was being processed to get them paid my small remaining balance. Well yesterday I got an invoice in the mail with a stamped and highlighted notice that I owed them $60, had until October 17th to pay or that it would be sent to collections. REALLY! collections over $60. I am extremely disappointed to be treated like a dead beat! Never have I left a bill unpaid and do not expect to be treated in this way. Although Heather Oman is great, she apparently needs to spend some time coaching her office staff. Not sure dealing with this practice is worth the headache! Do yourself a favor and go to a smaller more professional practice.
Ive been going here for some years now and at this point I am fed up. EVERY single time I call in to order contacts they do not answer or they route me to the order department which no one answers there either. Ive called and left voicemails and still nothing. Its not convenient at all. Also, the website says they close at 5:30pm but when I call before that time theyre saying the office is closed. If the hours have changed why not update it? Or are my calls being forwarded? Just ridiculous. It shouldnt take this long to get a hold of someone so I can place an order for contacts.
The staff told my daughter that they bill Aetna HMO and expected my college age daughter to know that they were NOT a participating provider. VERY deceptive practice to take advantage of a college student. They should have properly informed her so that I'm not out hundreds of dollars for her diabetic eye exam... It is tough enough as a single parent affording diabetic care!! I didn't need to add this to my list. Shame on Oman Eye Care. We will not return, even if they decided to become a provider!! We would NEVER go outside insurance for something like this. I don't appreciate them not fully informing the patient, or myself, that they were not a participant of our insurance.
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