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Newbrightonford
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Newbrightonford reviews
Information about Newbrightonford
4,01
100 reviews
The opinions come from external websites
Last update: 11.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ2bDRLTTZnRRAB!2m1!1s0x0:0x1ef613d028ee5112!3m1!1s2@1:CIHM0ogKEICAgID6l4KM6gE%7CCgsIgP6ciwYQ6Mb1Tw%7C?hl=en-US
jason davis
google
https://www.google.com/maps/place/?q=place_id:ChIJ-fo8sOIus1IRElHuKNAT9h4
Jason, thank you for leaving us an honest review about our service department. Thank you for taking the time to bring this to our attention. Customer service is one of our top priorities and we are disappointed to learn that you had anything less than a stellar experience with us. We would like the chance to talk to you further so please call Service Manager, Brent Johnson at (651) 746-5448 at your earliest convenience so we can work with you to make this right. We hope to hear from you soon.
1634309536
1
The worst service Ive ever encountered. I initially called about an issue I believed to be covered under warranty. They reassured me there would be no charge and they would take a look. Once I got there, I found out it was not covered under warranty. They said they would do a full diagnostic for $200 and since I just bought the truck I figured it wouldnt be bad to get everything checked out. The only issue I brought it in for was a loose window in the back of the truck and potentially an issue with the shudder. I brought the truck in at 8:15am on Tuesday (by appointment ) and didnt have any update the entire day. I still didnt have an update on Wednesday so I ended up calling late Wednesday morning. By the way the call went, it sounded like they hadnt looked at the truck yet. They told me I would be contacted by the end of the business day with an update. They reached back out in the afternoon and said the window would need to be replaced ($800 which I didnt opt to do) and that they will drive it to see if they notice an issue with the shudder. They called back about 3pm and stated the truck is ready to be picked up. I had to ask if they had any issues with the shudder and if anything else was found in the full diagnostic. They said the shudder seemed fine and they only looked at the window. I asked what the $200 was for and they stated that was only to look at the window. This is not what I agreed to and when I attempted to escalate I was told the manager was late to a meeting and the pricing is what it is. Terrible service! They are extremely deceptive and will completely mislead you. I will never go there again and urge anyone whos considering it to steer away. #BEWARE
1619034231
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNLNTh5RjRnRRAB!2m1!1s0x0:0x1ef613d028ee5112!3m1!1s2@1:CIHM0ogKEICAgICK58yF4gE%7CCgwI94CChAYQwLfE7wI%7C?hl=en-US
Dawn Fuhrmeister
google
https://www.google.com/maps/place/?q=place_id:ChIJ-fo8sOIus1IRElHuKNAT9h4
Sorry for your experience. Is it ok to have our service manager give you a call to talk about your experience?
1619039471
2
It took two days to literally push a button to fix our truck. The service person never called us to explain. He was very rude when we would call to find out about our truck. The other people were very accommodated. I'm giving a low score due to the service guy.
1638740898
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURHbGIyRzhnRRAB!2m1!1s0x0:0x1ef613d028ee5112!3m1!1s2@1:CIHM0ogKEICAgIDGlb2G8gE%7CCgwIoue0jQYQqMOywAE%7C?hl=en-US
Isaac Lopez
google
https://www.google.com/maps/place/?q=place_id:ChIJ-fo8sOIus1IRElHuKNAT9h4
Isaac, we are thrilled to see the five-star review and that you had a great experience with our sales team member Martin. We are very grateful to have him here at New Brighton Ford. We hope to be of service to you again in the future and thank you for your business. Enjoy your new Ford Maverick!
1639166718
5
Ordered my maverick through new brighton ford.had a great experience. Martin salgado was very helpful along with everyone involved in my purchase. Very knowledgeable and highly recommend them.
1638649142
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURHbGNtSVpREAE!2m1!1s0x0:0x1ef613d028ee5112!3m1!1s2@1:CIHM0ogKEICAgIDGlcmIZQ%7CCgwItpqvjQYQ2PvdgAE%7C?hl=en-US
Pat Dugan
google
https://www.google.com/maps/place/?q=place_id:ChIJ-fo8sOIus1IRElHuKNAT9h4
5
The staff is absolutely excellent . Great experience. Thanks ,Pat
1649813083
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMycE5tQmJREAE!2m1!1s0x0:0x1ef613d028ee5112!3m1!1s2@1:CIHM0ogKEICAgIC2pNmBbQ%7CCgwI28zYkgYQ8LK3gAM%7C?hl=en-US
Swan Anderson
google
https://www.google.com/maps/place/?q=place_id:ChIJ-fo8sOIus1IRElHuKNAT9h4
2
Recently made an appointment for a recall, arrived and was told they didnt have the parts. Since I had it there I requested they give the vehicle a once over since the front end seemed like something was loose. They later called and said I needed an alignment. Cost was almost twice that of a tires plus. $200 ouch.
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