Luxury Auto Sales reviews

1646503007

Travis Wray

google

I'm sorry to know that but we tried to answer your questions regards the car you were asking but you didn't respond. We will be here for you anytime and we are open today till 6 pm. thanks

1646504598

1

Called to ask if a used car was still available for sale and the gentleman said "you need to hurry up, we are busy". I told him never mind and hung up the phone. Never had anyone be so rude on the phone before.

1652729722

Maryam Liberman

google

Maryam. I will be here for you for the new car. You always been here and working with me for the cars you want and buying. Call me and I will take care of you. You know where we at. Thanks

1653345839

2

I originally purchased a vehicle from Columbus luxury cars in 2010. The owner was helpful and respectful, and the car was reliable, so of course, when I wanted to purchase a car recently, I went straight back. I have also recommended them to my friends for ten years. Unfortunately, I had the bad experience of dealing with a salesman named David this time. David wasted literally HOURS of my time. He claimed that he had many cars available to sell me, but in the end it was only a few, some of which were terribly mildewed and stained or filled with car parts. When I found one that was sufficient, we took it on a test drive, and I could hear that it clearly had engine problems. He offered to let the owner test drive it with me, and since the owner is a good man, he was honest and told me he would fix it before he sold it to me. When I asked for a time frame, he told me one-two weeks. While I was waiting, a pushy salesman named Chris called me, trying to pressure me to buy a car I had no interest in buying. When I told him I'm waiting on a certain car, he lied and claimed it was already fixed. I told him I would wait for the owner to call, but that didn't happen. When I called and spoke to my original salesman, David, the one who kept me there for hours feigning pleasantries, he told me he'd speak with the owner to find out what was going on, then he'd call me by the end of the day. No call. I called the owner shortly before they closed, and he told me in all honesty, he hadn't gotten around to fixing the car for me yet. He said he'd update me in a day or two. I waited over the weekend, and at the end of the day Monday, I called again to ask David what was going on with selling me that car. Suddenly he had no idea what he was doing. All he could do is make excuses that he didn't know what was going on. I asked why no one was calling me back. I asked if they just didn't want my business, and mentioned that if they didn't want to sell me a car, they could just tell me now and stop wasting my time. He raised his voice to me, and as I sat in silence, quietly appalled, he hung up the phone. I called back to speak to the owner, but David made sure to answer the phone this time, possibly to prevent me from speaking to his superior. I told him he was unprofessional and unnecessarily rude, and I would make sure to let the boss know that I will take my business elsewhere because of HIS behavior. So that's where I am at, and that's why I'm writing this review. I know Columbus luxury auto to be a reputable place with a selection of quality cars, and I hope they continue to treat other customers better than they treated me.

1638994812

Jasmine Love

google

Thanks a lot we appreciate you and we would love to serve you again.

1639699430

5

When I thought things weren't possible. They were the most genuine! Easy Process! Best Place to go! Affordable Cars! I highly recommend this place!

1642283196

Anthony Shaw

google

we do really appreciate your business and we will be here at your service at anytime you need us for cars or service. also finance cars is our key to help customers build credit so if you ever need anything or your family need to finance a car we also work with good credit or bad credit and get you the best rate for car finance.

1643241784

5

Amazing service. Great people got me 280 payment on Audi of my dream. Love this guys. Go see them to get your car for sure. Excellent choice Im glad we came here for them and not to go to big dealers. All Audi bmw Mercedes Lexus nice nice people.

1652965920

DarcyDoodle (DarcyDoodle)

google

Im sorry you saying that but we never had something like that here. We dont keep deposits and we dont sell messed up cars. Please allow me to serve you personally. Call me with more details and we will fix that for you.

1653343136

1

Worst experience buying a car. Took my deposit, tried to sell me a SUV with major transmission problems. Tried to pass the check engine light off as a fuse replacement. Never returned my deposit although I did not purchase the vehicle after having it inspected.