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Vicroads
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Vicroads reviews
Information about Vicroads
2,70
100 reviews
The opinions come from external websites
Last update: 09.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNzNmFtTlVREAE!2m1!1s0x0:0xfd80cdad66db4d6d!3m1!1s2@1:CIHM0ogKEICAgICs6amNUQ%7CCgwI0o7z8QUQgLyMnAE%7C?hl=en-US
Heidi Grasser
google
https://www.google.com/maps/place/?q=place_id:ChIJL4v0YMhC1moRbU3bZq3NgP0
Hey Heidi, Thanks for taking the time to leave a review. We're sorry to hear about this. Would you mind messaging us here so we can provide feedback? http://bit.ly/VR-MessageUs Cheers, Jordan
1581301704
1
Jamaican greeter dude was great! The hectic lady who shouted at everyone to check their tickets because if we missed our ticket we would have to re-get a ticket, was not great. Check my ticket, it's on the screen, walk over and she changes the ticket as I'm walking. Refuses to serve me and says the system is already on the next ticket. I'm so sad I didn't get her name, quality service like that should be noted. Next girl who served me wasn't too interested in feedback about the confusing photopoint info on their website. Fair enough it's not her job to take feedback, but it would make her life easier with fewer annoyed customers getting to her. Not sure what training the customer service people get but it doesn't seem like it's effective. If you're going to waste money on greeters at least train your staff in basic politeness.
1653447746
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQyeTlTanlRRRAB!2m1!1s0x0:0xfd80cdad66db4d6d!3m1!1s2@1:CIHM0ogKEICAgID2y9SjyQE%7CCgwIwri2lAYQ8O_x2wE%7C?hl=en-US
Moafaq Jamal
google
https://www.google.com/maps/place/?q=place_id:ChIJL4v0YMhC1moRbU3bZq3NgP0
Hi Moafaq, we're sorry to hear you have had this experience with us. Due to the impacts of Covid some of our offices have had to temporarily move to appointment only services. You can find this info on our website here: https://www.vicroads.vic.gov.au/contact-us/officelocations
1653448949
3
Be aware no payment option here. Only appointments as of 25 May 22
1654263208
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNPelBqR1lBEAE!2m1!1s0x0:0xfd80cdad66db4d6d!3m1!1s2@1:CIHM0ogKEICAgICOzPjGYA%7CCgsIqJvolAYQoImXXA%7C?hl=en-US
Amanda Ng
google
https://www.google.com/maps/place/?q=place_id:ChIJL4v0YMhC1moRbU3bZq3NgP0
Hi Amanda, thanks for leaving your feedback. We are glad to hear you had a positive experience with our Exhibition St team.
1654498523
5
Walked in at about 3pm today to apply for my learners permit without an appointment and was served almost immediately. Staff were super friendly and efficient. Was in and out in no time.
1611987162
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN5anVMREhREAE!2m1!1s0x0:0xfd80cdad66db4d6d!3m1!1s2@1:CIHM0ogKEICAgICyjuLDHQ%7CCgwI2vHTgAYQoJutpgE%7C?hl=en-US
Tajammul Hussain
google
https://www.google.com/maps/place/?q=place_id:ChIJL4v0YMhC1moRbU3bZq3NgP0
5
Mick was an amazing and friendly licence testing officer at Essondon fields Vicroads He made me feel very comfortable during the drive test and was easy to understand Thank you!!
1631246860
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM2OWZlNllnEAE!2m1!1s0x0:0xfd80cdad66db4d6d!3m1!1s2@1:CIHM0ogKEICAgIC69fe6Yg%7CCgwIjLTriQYQkLyIoAM%7C?hl=en-US
margot mulvaney
google
https://www.google.com/maps/place/?q=place_id:ChIJL4v0YMhC1moRbU3bZq3NgP0
Hi Margot, we're sorry to hear you've had this experience. As we service the whole of Victoria our phone lines can get incredibly busy, especially at the moment due to the lockdown. If you would like to speak to us over the phone, the best time to call is when our lines open. This is at 8am weekdays or 8:30am Saturdays. You can also send through a message and your contact details on our website here: https://bit.ly/Vrmessageus The Customer Service team will then be able to get back in contact with you.
1631247560
1
after being cut off and told to call back later i read these reviews. seems that is the way Vic Roads deal with not hiring more staff. at the expense of its customers and their service. I feel really sorry for the CSRs who must start on a back foot with a grumpy customer who has been trying for hours to get through. we all use the web but there are things that require clarification at times. funny how the fee charging is seamless but the help is pathetic.
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