No problem powering through being that i imported last years tax info, however this year no confirmation, no update on return...tried calling 3x and they hung up on me 3x due to "high caller volume at this time" try again later. no wonder everyones doing turbo tax or credit karma. thought id be good here being that they have all my info. yeah, not so much. if i get penalized for being late submitting my returns TaxAct will pay. My return was complete and submitted at 8:22pm.. smh
if you can not use a computer or are not very good at it have someone else do it for you, why do your taxes online if you cant even work a computer or know how to do them yourself.... so don't blame it on the customer service you shouldn't try doing something you cant do in the first place!!!!
After using tax act for years I switched to another service when they started charging a fee. This year I responded to an email saying"file federal and state for $0" only after spending hours finishing my return did they tell me I have to pay $45 dollars to print my return. I called customer service and waited on hold for 45 minutes only to be hung up upon when I stated my grievance. Dirty crooks. You've lost this customer forever.
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