Kingstoyota reviews

1614020247

Douglas UE

google

Douglas While were sorry to hear you had a negative experience at our Toyota service center, weve extensively looked through our customer database and we do not have record of you here (perhaps due to your Google last name). Although we cant find you in our system, wed like to do our due diligence to make you love us! Please contact our service center with your VIN # ready so we can validate if you were a customer here, and if you were, well collaborate and help you out. Thank you for your feedback and we look forward to connecting with you. Kings Toyota

1614207818

1

10 Service experiences and one purchase experience My transmission went out on the highway at 23,000 miles on a new Highlander- Wow was that near deadly!!! Took it in for service- They said a loose gas cap caused it??!! Purchase experience was OK but full of pushy bullshinola. Many other mediocre service visits- pretty much didnt address and of my new car concerns and just pushed more items to sell.

1620172048

Vinnie Surico

google

1

If I could post 0 stars I would. This would be the 3rd car I have gotten through Kings Toyota. Ive had no problems when buying a car through them, but dealing with the service side of my experience Ive had nothing but headaches. If you offer a free service you shouldnt break parts to make a sale, damage it or a temporary fix; Nor have I ever been called out by my race, or where I am from. I have never been treated with such disrespect. All I asked was to fix what you broke and make it right. Now I have to worry about my car leaking oil and running empty, all from your amazing free oil change!

1511741685

Kendra Hermann

google

5

Excellent service all around- Kevin was friendly and helpful. Thank you Toyota!

1536206875

Dan Dell

google

Thank you for the great review! We are so happy that you were pleased with your experience here at Kings Toyota and with service team! We appreciate you taking your time to write about your experience. Thanks for doing business with us and we hope to see you again.

1536334098

5

Everyone, at each point of contact, was very helpful. They got me in and out of service FAST !

1653242774

Elizabeth “Liz” Reinicke

google

Thank you for reaching out, Liz. I'm sorry to hear about this experience and would like to apologize for any frustration or inconvenience it may have caused for you. I will make sure this feedback gets addressed with the appropriate members of our team so we can ensure all our customers are receiving five-star service moving forward. If you'd like to speak with us further, please feel free to contact me directly. Thanks again, Jeff Carmichael - General Manager - Sales - [email protected]

1653503529

1

I am giving a 1 star review for my sales rep Joe Heckler in the used car section. I had found a low mileage 2018 Toyota Highlander online, and I really liked how it had very low miles so I called the dealership and got the receptionist to transfer me to the used car sales. Joe picked up the phone. I asked Joe if this vehicle was still available, he said that he had to check the inventory and he would call me back. Okay no problem. A few minutes go by and joe calls me back says yes they still have the vehicle. I then explain to joe that I am not local and ask him if I were to reserve the vehicle how long could they hold the car for me. I originally said that I would be able to buy the car in June. He said that he had to talk to his manager and call me back. He doesnt. The next day I call back and follow up on the request to reserve the vehicle, he explained that his manager wouldnt allow the vehicle to sit that long. I understand that, that is a long time. I was able to get the remaining funds needed for down payment and I told Joe that I would actually be coming up to Cincinnati that coming Saturday. At that point he had asked me to complete the loan application on their website which I did and was approved. One conversation I did have with Joe on the phone was asking him if there were any signs or wear and tear, any scuffs, chips, or scratches on the car. If the interior leather was torn. Just general questions about the vehicle to get an idea of the condition of the vehicle. And his response to me was that he went to the vehicle yesterday and it looked good to me okay Joe. Taking that response into consideration, I offered to pay for a reservation fee so that there were no others buyers until I could get there on Saturday. Saturday comes and my mom and I take the 3 hr trip to Cincinnati to purchase this vehicle. Joe texts me and asks that I message him when we got there. Okay. We are almost to the dealership For my 1pm appointment, when Joe texts again asking if we are there. Why did he text me again if I had agreed to message him when we got there? We finally get inside and Joe is waiting at the front and greets us. Right after greeting us he immediately asks us if we are ready to start the paper work. To which I reply that I wanted to see the vehicle. We all walk over to the highlander, and right away we notice several exterior defects in the body of the vehicle. I am attaching photos of the defects in this review. Next I tell joe that I want to text drive this highlander. He gave me push back and said that it needed to be quick because we only have so much to sign the paperwork. What dealership doesnt allow their customers to test drive vehicles? This one. He was pushy and rushed me for our entire exchange. When we get back from our quick test drive, I explained to Joe that I was ultimately not happy being lied to on the phone about the condition of the vehicle. I was specific in that phone conversation and Joes response reassured me that there wasnt any. There was. I requested that they come down on the price due to the condition which was not previously disclosed to me. They did, but only $500. Not what I had requested. We walked away from this deal. There is more to this story but just know NOT to deal with Joe. He was never friendly or nice to us at all. He lied to me about the condition of the vehicle and rushed us the entire time we were there. As customers we should not have been treated that way. The trip was not wasted. My mom and I went to another dealership close by and I purchased a model newer, with more features and I am very happy.