Jared, As we explained to you on the phone, we extended a 30 day/1000 mile warranty with the vehicles that we sell. This was a courtesy that we extended to you as the law does not require any warranty on vehicles sold with over 100,000 miles. As you just explained in your review, you put 2000 miles on the vehicle and more than one month had passed. I apologize that you feel this way, however this was out of the warranty period. If you had chosen to purchase an extended warranty, which we offer up to 4 years/unlimited miles, the issue you had would have been fully covered.
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Sold me a truck, put 2000 miles on it in under 2 months and the power steering rack just exploded. I was pretty much told to get lost. Not happy. EDIT: I'm sorry you feel that way, I guess I'm just a little more honest than most, enjoy the review. wont be recommending you to anyone.
DO NOT BUY A VEHICLE FROM THEM! When I test drove the Traverse that I purchased, I questioned them on why it started so hard. I was told that it just needs a new battery and it would be taken care of before I came back to pick it up. I picked it up 3 days later hopped in and sure enough the problem was not resolved. At that point they informed me thats just how they made the Traverse to start. I am no mechanic but that didnt seem right but I took their word for it. I made it to the highway and once I got to 55 mph a horrible noise was coming from the rear. The dealership is now closed so I got it home and called first thing in the morning. I explained that it was my only vehicle and I was not able to leave it without a loaner and they understood until I got there... no loaner and the mechanic has no clue! I was very great full that the salesman allowed me to use his personal vehicle until mine was repaired. I take the 45 minute drive back to Binghamton, after work to pick up my repaired vehicle. Once again... 55 mph the noise is still there. I was told that they had replaced the rotor on the right side (even I know that you dont just change one rotor) and the issue was now taken care of. I now had some serious doubts in the integrity of this dealership. I took it to a local mechanic, he replaced the caliper on the left side and boom problem solved. Keep in mind, I am still have hard start issues and its getting worse. My Traverse had to be towed yesterday! It left me sitting and would not start. Guess what... needed a new starter (not an easy fix in the Traverse). Not that I have finally had enough, I figured it was a good time to leave a review. They are truly a bunch of crooks that most likely would walk into a parts store and ask for blinker fluid. I am very disappointed! They are smooth talkers that have 0 morals. Please take my advice and the advice of many other reviewers (except reviews that employees left) and stay away from them, go to another dealership. Check reviews, test their knowledge of vehicles, and ask around. Do not trust them the way I did.
Did not purchase a car here, but have read the reviews. Notice that the good reviews on these dealerships are made up by dealers and employees. Future customers do look at these and go to other sights to discover dealerships are selling cars that they certify to the state to be roadworthy. If the car fails and is not roadworthy, buyers need to file complaints with DMV within 30 days. The dealership is required to return your money and you return the car. You can tell when the reviews are written by the dealership. Real consumers don't write the advertisement style remarks. They write what really took place! Do your homework,research to make sure your not being ripped off. There are good, fair dealers but you have to do your research to locate them. When you pay thousands for a used car, you are entitled to a reliable, roadworthy, safe car. There are laws in place to assure you of this but you also are required to protect yourself. There are bad actors ut there that will take your money and stick you with a nightmare. This is against the law but that does not stop some of these dealerships from breaking those laws. Again, know your rights . Have car inspected by a certified shop, not the dealership, run your own car fax and check for recalls with the NATIONAL HIGHWAY SAFETY ASSOCIATION.
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