Dropped my car off for an oil change late in the evening and left it overnight. Much later the next day, the work was done. I picked up the car. Shortly after, the oil pressure light was on. They were closed over Thanksgiving so I brought it back a few days later. Steve Smith couldn't be bothered. He told me to not drive it aggressively and use the cruse control as he didn't have time to take a look. He also told me to check the oil level. I wonder if he thought his guys didn't notice a major leak or over/under filled it? He then told me my best bet was to drop it off at 7am and maybe they could look at it that day. Needless to say, I took the car to a better place and won't be using QuickLane again. Too bad, because they've been very good over the last 5 years that I have used them.
I used to think this service center was great. We moved from GA to MI and I found a new Ford dealer to service my car. I used to get The Works oil change/tire rotation package for $39.99. However, the total would sometimes be over $50 once the dealer added on a bunch of pure profit fees masqueraded as regulatory service charges. My total in MI for the same package is just over $43. Typical Krause price gouging. Shame on you!
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